IT Technician Support

British International School Hồ Chí Minh

Địa chỉ làm việc: Hồ Chí Minh

Hết hạn ngày: 28/11/2023

ID: job265971

Mô Tả Công Việc

Working hour: from Monday to Friday, from 8 am to 5 pm

Operations and Support

Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)

Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.

Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision

Produce support documentation, user guides, and maintain an ICT support knowledge base.

Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement.

With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school.

Engineering and Provisioning

Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections

Configure, deploy and maintain classroom and office ICT hardware and software applications

Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

Collaborate with other departments and third parties to meet end users’ expectations.

Maintenance

Undertake and record periodic preventative maintenance checks/cleaning of ICT resources and follow-up issues as required

Physical

To carry and move ICT equipment around the school campus. Involving some heavy lifting.

Must be willing to travel to other campuses or offices which belong to BIS as required.

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Yêu Cầu Công Việc

Person Specification

• Ability to work as part of an effective team

• Ability to work under pressure and meet deadlines

• Able to manage own time and workload

• Fluent in Vietnamese and English

Experience and Qualifications

• A strong understanding of a wide variety of personal computing equipment and software, including word processing, spreadsheet, presentation and multi-media and web-based productivity applications

• Good knowledge of both PC and Apple products.

Skills

• Reading comprehension: Ability to follow manuals and read complicated technical instructions in both Vietnamese and English

• Office hardware skills: Ability to operate a variety of standard office equipment including, personal computers, printers, projectors, photocopiers, fax machines etc.

• Collaboration skill: Ability to work with team member and with other departments to complete a project.

Others

• Bachelor’s degree in Computer Science, Information Technology or equivalent

• Microsoft Certified Professional (Window 10) is preferred

• CompTIA A+ or equivalent preferred

• At least 1 year’s experience with desktop and end-user helpdesk support

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Hình thức

Full-Time

Quyền Lợi

Phúc lợi dành cho bạn

Salary: negotiation, 2 months of probation will be fully paid
Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th-month bonus
SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12-15 days in July) + 3 personal leave
Club for sports, English and extra activities after working hour for Union Members
Location: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City

Mức lương

Thỏa thuận

Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy phản ánh với chúng tôi.

10.7763897
Địa chỉ làm việc Hồ Chí Minh
Ngày đăng tuyển 28/08/2023
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng British International School
LIÊN HỆ British International School
Email: [email protected]
ĐT: 03744 2335

Nord Anglia Education is the world’s leading premium schools organisation. We are a fast-paced and growing family of 55 international schools in China, Europe, the Middle East, South East Asia and The Americas, providing outstanding education to more than 50,000 students from preschool through to the end of secondary education. Our schools are united by one philosophy - we are ambitious for our students, our people and family of schools.

The British International School, Ho Chi Minh City is a Nord Anglia Education School.

Established since 1997 the British International School, Ho Chi Minh City has grown to become the largest international school in Vietnam and is one of the leading international schools in South East Asia. With over 2,000 students from more than 55 countries it operates from three campus sites in Ho Chi Minh City. The school provides a top quality British style education in first class facilities resourced to the highest level. The National Curriculum for England, IGCSE and the IB Diploma are taught to English speaking students from the Early Years Foundation Stage to Year 13.

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