Mô Tả Công Việc
Purpose:• Monitor, maintain computer systems, internal networks, internet, telephones.• Install, configure and diagnose computer hardware. Install software and resolve technical software issues.• Support end users in using computers, software and IT equipment.• Make sure to keep existing applications in optimal use• Ensure continuity of service• Provide a quality supportDuties: ✓ Installation and Update software✓ Configure applications✓ Assisting with systems integrations✓ Verify and analyze application backups✓ In charge of planning installations / updating / maintenance operations with external partners✓ Ensure that policies are followed by employees✓ Manage User Devices (computers, printers, scanners, photocopiers, etc.).✓ Manage Communication Information (switchboard systems, fax machines, telephones, etc.).✓ Diagnose and fix technical errors related to software and viruses.✓ Diagnose and replace damaged equipment, replace ink for printers and fax machines.✓ Manage Username, Email, Internet line, entire infrastructure/server system of BU.✓ Provide a monthly report of on the general state of applications.✓ Identifying and resolving application and infrastructure issues.✓ Complete the ticket application for each intervention✓ Provide user training✓ Delivering regular and customized training to teams within the business✓ Provide a monthly report of incidents handled with suggestions to reduce incidents in the next month.✓ Basic knowledge of network: IP, VLAN, DNS, VoIP, Camera✓ Basic knowledge about domain controller, user, group, policy✓ Knowledge of computer structure and experience in troubleshooting for computers and network.
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Yêu Cầu Công Việc
@ Education: College or University degree: Information Technology@ English: Intermediate@ Others: • Ability to explain complex ideas to those with limited IT and systems knowledge• Listening ability and patience• Customer service experience• Production industry experience• Knowledge ERP, Office 365• 3 years’ experience in similar position@ Related skills: • Ability to plan and organize work reasonably• Develop communication and teamwork skills• Communication and presentation skills with people who need support• Ability to judge and be decisive in work
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Hình thức
Full-time
Mức lương
Thỏa thuận
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