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Mô Tả Công Việc
YOUR DAY MIGHT INCLUDE
•Provide on boarding support to new customers by following the established SOP’s
•Timely execution of requests (Customer or technical) from the customer success team
•Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
•Work with cross functional team on ad-hoc projects for anything customer related
•On-going daily support for existing customer focused on retention and growth
Xem toàn bộ Mô Tả Công Việc
•Provide on boarding support to new customers by following the established SOP’s
•Timely execution of requests (Customer or technical) from the customer success team
•Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
•Work with cross functional team on ad-hoc projects for anything customer related
•On-going daily support for existing customer focused on retention and growth
Yêu Cầu Công Việc
JOIN OUR TEAM IF YOU
•Have 0-2 years of working experience with a Bachelor’s degree or equivalent
•Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
•Have impeccable written and verbal communication skills in English
•Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
•Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
•Are committed to excellence, and self-improvement
•Basic knowledge in HTML, CSS & SQL is an added advantage
•Basic knowledge in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
Xem toàn bộ Yêu Cầu Công Việc
•Have 0-2 years of working experience with a Bachelor’s degree or equivalent
•Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
•Have impeccable written and verbal communication skills in English
•Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
•Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
•Are committed to excellence, and self-improvement
•Basic knowledge in HTML, CSS & SQL is an added advantage
•Basic knowledge in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
Hình thức
Full-Time
Quyền Lợi
BENEFITS
•All the perks that comes along with working in a start-up and we pay competitively
•Be part of a fast growing company that nurtures entrepreneurial nature, start-up culture and wants to unlock the best version of you
•Work with a diverse team of smart people who are also fun after work
•Collaborate with a multi-national team across APAC
•Opportunity to travel for better exposure across our operating markets
•All the perks that comes along with working in a start-up and we pay competitively
•Be part of a fast growing company that nurtures entrepreneurial nature, start-up culture and wants to unlock the best version of you
•Work with a diverse team of smart people who are also fun after work
•Collaborate with a multi-national team across APAC
•Opportunity to travel for better exposure across our operating markets
Mức lương
Từ 12 đến 15 triệu
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