Junior/ Middle IT Support

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an IT Support, you will be responsible for first level supporting on hardware, software, network and other management tasks. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: 

WHAT YOU’LL BE DOING

• Hardware and Software Operational Support
  • Setup computer and peripherals for users.
  • Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers…
  • Analyze and support or cooperate with vendors to resolve problems.
  • Install Window OS and other Software base on IT policy.
• Help Desk Service
  • An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia. 
  • Receive and respond ticket on Service – Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app…)
  • Cover any occasional issues out-of-hours alongside a third party support provider.
  • Training user knowledge related to IT scope.
• Cooperate with IT Global Teams
  • Cooperate with IT Global Teams for global or local projects.
  • Submit, assist or forward tickets to relevant teams.
  • Propose appropriate IT solutions to Global Teams.
• Management Tasks
  • Responsibility of monitoring about network, systems and other hardware operation.
  • Manage IT Asset.
  • Plan IT budget.
  • Work with vendor for purchasing, contract, setup and maintenance IT items