MS Azure Support Engineer

Are you passionate about helping others and have a deep understanding of Microsoft Azure? Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs. Azure Cloud Security refers to the set of practices, tools, and features provided by Microsoft Azure to protect cloud-based data, applications, and services. It involves measures to safeguard against security threats, ensuring confidentiality, integrity, and availability of cloud resources. This includes features such as identity and access management (IAM), encryption, firewalls, threat detection, and compliance tools to secure both the infrastructure and user data in the Azure cloud environment. A Technical Support Engineer for a Microsoft Azure project is responsible for providing assistance and troubleshooting support to clients using Azure services. Our role typically involves resolving technical issues, guiding clients through cloud service deployments, configuring Azure solutions, diagnosing problems related to cloud infrastructure, and helping to ensure that services run smoothly. We work with customers to address complex issues related to networking, security, storage, compute resources, and other Azure-based technologies. Additionally, we may assist in optimizing cloud solutions and ensuring proper service integration.Your role & responsibilities Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research. Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems. Your skills & qualifications Strong proficiency in English, both written and spoken, is essential (equivalent to IELTS SPEAKING 6.5 or higher) A background in IT/Technical/Science/Engineering/Automation is advantageous. Customer service orientation 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks) Willingness to work in shifts and work night shifts Benefits for you Salary Range: From 18.000.000VND+++ Salary at 100% during the probationary period90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities.