Product Support Specialist - API

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• Proven experience in API support, technical support, or a related technical role.
• Strong understanding of API concepts, protocols (REST, SOAP, GraphQL, etc.), and data formats (JSON, XML).
• Excellent problem-solving and debugging skills with the ability to analyze and resolve technical issues effectively.
• Outstanding communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Customer-focused mindset with a passion for delivering exceptional customer service.
• Experience with Postman for API testing and debugging. Knowledge of other API monitoring tools and analytics platforms is a plus.
• Familiarity with API security principles and best practices.
• Familiarity with SQL Server and SSRS for data analysis and reporting.
• Knowledge of Jira for tracking and managing support tickets and tasks efficiently.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously.

Note: Please be advised that good English writing, reading, and speaking skills are essential requirements for this position. As the role may involve significant communication with clients, team members, and stakeholders, proficiency in English will be mandatory to ensure effective and clear interactions. Candidates are encouraged to demonstrate their language abilities during the application process.