Project Coordinator

The Project Coordinator will join the ShedPro team and report directly to the Project Manager/Product Director. ShedPro has been a major focus for Seadev over the past three years, with a mission to develop cutting-edge sales and lead generation products catered specifically to shed builders, manufacturers, and dealers in the North American market. 

As the Project Coordinator, you will play a vital role in ensuring seamless communication and collaboration between the product development team, the US-based Account Manager, and our valued ShedPro clients. Your primary responsibility will be to understand the clients’ business models thoroughly, gain in-depth knowledge of all ShedPro features, and utilize this understanding to set up, maintain, and expand client accounts successfully. 

What will you do?

• Account Setup and Maintenance:
  • Collaborate with the US-based Account Manager to complete the setup and onboarding process for new ShedPro clients, ensuring a seamless transition to our platform.
  • Monitor client accounts, track performance metrics, and identify areas for improvement to enhance client satisfaction and account growth.
  • Address and resolve any technical or operational issues/requests raised by clients, escalating critical matters to the appropriate teams as needed.
• Client Relationship Management
  • Serve as the main point of contact for ShedPro clients during the maintenance phase and establish strong professional relationships with them.
  • Understand clients’ business models, needs, and objectives to tailor ShedPro solutions that align with their requirements.
  • Regularly communicate with clients to address inquiries, provide updates, and gather feedback to enhance the client experience.
• Collaboration and Coordination:
  • Collaborate with the US-based Account Manager to devise effective strategies and plans for client onboarding process as well as account growth and retention.
  • Liaise with the product development team to stay up-to-date with ShedPro’s latest features, enhancements, and updates.
  • Facilitate smooth communication between the product development team and the Account Manager to ensure timely project delivery and issue resolution.
• Product Knowledge and Training:
  • Develop an in-depth understanding of ShedPro’s features, functionalities, and applications.
  • Provide training and guidance to clients on ShedPro’s usage and best practices to maximize their benefits from the product.
• Reporting and Documentation:
  • Prepare regular reports on client account performance, milestones, and potential growth opportunities.
  • Maintain accurate documentation of client interactions, requirements, and project updates.