Senior Application Support Engineer

Educational level• Bachelor’s or above degree in the field of computer science or information system.Knowledge & Experiences• Minimum 2 years in a technical role involving applications operation and management, preferably in a 24-7-365 production environment• Must have solid working experience and knowledge of Windows and Unix/Linux operating systems. Should be familiar with HA, CFS configurations, security and patch management• Strong grasp of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)• Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, and encryption technologies• Installation, configuration and administration experience with operations management tools: IIS, Tomcat, RecordTS and VMware performance tools• Experience administering/maintaining multi-tier application systems in a production environment• Ability to respond to frequent pressure to meet deadlines when work speed and sustained accuracy are paramount• Strong, methodical troubleshooting skills• Ability to exchange information with technical and non-technical individuals in a clear and concise mannerTechnical Skills:• Excellent written and oral communication skills• Ability to conduct and direct research into IT issues and products as required• Highly self-motivated and directed• Proven analytical, evaluative, and problem-solving abilities• Ability to effectively prioritize and execute tasks in a high-pressure environment