Senior/Associate Product Management (ShopeePay)

About the team:

The ShopeePay team in Vietnam focuses on development of multiple financial products in both ShopeePay and Shopee apps: 

• Wallet - (ShopeePay: User Service, Banking, Wallet Service, Promotion, Risk Management and Merchant Acquiring. 
• Credit: SPayLater
• Payment Processing: Credit Card, iBanking, Payment Gateway, Virtual Account
• Digital Product: Telco topup/e-pin, bill payment, movie, bus ticket, attraction, hotel, flight,...

Being a team member, you'll have chances to skill up by doing various kinds of tasks, working with many different internal teams and different external partners.

Job Description:

• Together with business department to gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and driver business growth
• Work with external partners to deliver new service/enhance existing function: review technical document, clarify & identify technical gap, support during integration
• Cooperate  with Regional Product & Engineering team to initiate, discuss, review & sign-off new feature
• Act as a specialist for the product, do UAT & LIVE testing with relevant internal team, troubleshooting issues, creating SOP, etc
• Work closely and give training to local internal teams when there is a new feature or product (change management)
• In charge for administrative task of the product, maintain existing app products