Senior Business Analyst, Storefront & Ads Management (Up to 30 Months of Annually Package)

ABOUT THE ROLECrossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach $100 million of revenue in 2024, a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to harness the power of technology to develop a direct-to-consumer approach and enhance customer lifetime value.We are creating a comprehensive e-commerce platform with solutions for Storefront, Payment Gateway, Marketing Insights, CRM, and more. Here are some examples:• Develop applications designed to enhance conversion rates for our e-commerce store.• Create innovative tools that empower our marketing team to easily devise effective strategies and drive revenue growth.• Additionally, countless other exciting opportunities await your contribution.The Business Analyst will serve as a key link between business needs and technical solutions, ensuring the successful development of products that meet user requirements. The role involves analyzing business processes, gathering requirements, and collaborating with the Product Manager, stakeholders, and cross-functional teams to deliver effective and user-centric e-commerce solutions.WHAT YOU CAN EXPECT• Exceptional Compensation: Up to 30 months of salary per year through competitive salary packages and performance-based bonuses.• Full salary during probation & Guaranteed 13th month salary • 12 days work-from-home & 12 days of paid annual leave, plus seniority paid leave• Global health insurance package for yourself and direct family members, plus annual health checkup• A Pantry & a Crossian Cafe stocked with goodies, ready to serve• Other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly/ quarterly/ annual company events• General company T&D Program• Other benefits in accordance to Company's Policy and Vietnam Labor LawsWHAT YOU WILL DO• Requirement Gathering: Collaborate with the Product Manager/Owner and Business Owner in scoping, estimating, and planning projects. Manage project change requests efficiently to adapt to evolving requirements.• Documentation & SDLC Support: Produce comprehensive system/feature specifications, user stories/backlogs, business rules, and wireframes. Maintain crucial documentation throughout the software development life cycle (SDLC).• UI/UX Contribution: Ensure product designs adhere to high standards of usability, accessibility, and user experience, fostering intuitive and user-centered outcomes.• Problem Solving: Conduct thorough analysis to identify underlying issues, determine root causes, and develop strategic, actionable solutions to address challenges effectively.• Cross-functional Collaboration: Act as a bridge between stakeholders and development teams, including UX/UI designers for creating design mockups and wireframes, to facilitate seamless communication and project execution.• UAT Test Scenarios & Support: Develop test scenarios for UAT and provide essential support to clients during the UAT phase, ensuring solutions meet their needs accurately.