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Mô Tả Công Việc
SUMMARY
Internal business title: Customer Support Engineer
This role is a part of FORTNA’s 24/7 support system, offering Level 2 customer support with constant availability, receive issues from Call Center, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
You'll work a full 8-hour shift and be on standby for an additional 3 hours as per the resource schedule within the team.
PRIMARY RESPONSIBILITIES INCLUDE
- Goal-Oriented Ownership: Take ownership of individual and departmental goals as agreed upon with the Software Manager
- Remote Troubleshooting: Provide remote support for legacy WCS (Warehouse Control System) and WES (Warehouse Execution System), solving client issues.
- Flexible Availability: Be available for customer support during non-standard hours (early morning, weekend), as needed.
- Effective Communication: Maintain clear communication with clients and stakeholders.
- Issue Resolution: Documenting Root Cause Analysis and Resolution Steps.
- Software Stabilization: Contribute to software stabilization by addressing items in the Stability Backlog.
- Continuous Learning: Stay open-minded, share new techniques, and contribute to productivity improvement.
Yêu Cầu Công Việc
REQUIRED QUALIFICATIONS
- Bachelor’s degree in computer science or related field.
- At least 3 years of experience in Java (8 or later), enterprise application development, concurrent programming.
- Have experience in troubleshooting to solve issues.
- Proficiency English.
- Good knowledge of object-orientated analysis and design (OOAD).
- Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices.
- Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
- Strong interpersonal, organizational, time management and problem-solving skill.
- Have experience on maintenance projects as plus point.
Hình thức
Quyền Lợi
Being an Employee of FORTNA, you are offered:
- Flexible working hours (5 working days/week) and extra salary for OT according to Vietnam labor law.
- Competitive salary with annual review and performance bonus
- 100% official salary during the probation period; 13th-month salary
- Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
- Onsite opportunities in the US, UK (1-3 months/year)
- Annual luxury vacations and monthly Happy Hour
- Exciting company outings/events and team building activities,
- Outstanding Wellness and English training allowances
- Bao Viet Premium health-care insurance for employee and 2 dependants.
- Sponsored training and self-development opportunities (English, PMP, CSM...)
- 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let ‘s explore many more benefits!
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