Software Support Engineer (C++, Linux)

Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio. By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers. Your responsibilities include but not limited to the following: Enjoy customer interaction and is challenged by trouble shooting in a complex environment Day-to-day service and support end customers and partners globally Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis Close cooperation with R&D and Solution Architects to find solutions and solve customer issues Participate in on-call 24/7 rota for customers Emergency cases Outgoing personality with a customer focus and right attitude to serve the customer. Actively contribute to our customer satisfaction