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Mô Tả Công Việc
Software technician responsible for analysing, troubleshooting, and reporting all
requests submitted to the KIS maintenance service.
General tasks:
● Take charge of customer user requests, technical preparation and implementation of
solutions sold, training users in the use of software
● Take charge of diagnose and qualify requests and incidents according to their urgency
and priority
● Ensure customer satisfaction by providing high-quality support, while ensuring
traceability of actions carried out, and project monitoring.
● Create/update technical documentation, technical incident resolution processes and
user guides.
● Participate in company development projects.
Xem toàn bộ Mô Tả Công Việc
requests submitted to the KIS maintenance service.
General tasks:
● Take charge of customer user requests, technical preparation and implementation of
solutions sold, training users in the use of software
● Take charge of diagnose and qualify requests and incidents according to their urgency
and priority
● Ensure customer satisfaction by providing high-quality support, while ensuring
traceability of actions carried out, and project monitoring.
● Create/update technical documentation, technical incident resolution processes and
user guides.
● Participate in company development projects.
Yêu Cầu Công Việc
General skills :
● BEP/CAP/Bac +2 or equivalent preferably in software solutions
● At least 2 years' experience in software application support (N2-N3)
● With knowledge of Windows environments
● Your communication skills are fluent and clear, and you bring a positive and
reassuring approach to users/customers
● Your ability to analyze and synthesize is an asset in ensuring accurate and efficient
diagnosis in the resolution process
● You are able to make suggestions and are committed to providing high-quality
customer service in compliance with procedures
● Versatile and inquisitive, you have the adaptability and flexibility to deal with
unexpected situations, while knowing how to sound the alarm in an emergency
● Fluency in written and spoken French. English is a plus
Technical skills :
● OS : Windows/Linux
● Basic knowledge of C#
● Basickknowledge of Visual Studio
● Read and understand software logs
● PowerShell and Bash executing
● TeamViewer
● Tools : JIRA, Confluence
Xem toàn bộ Yêu Cầu Công Việc
● BEP/CAP/Bac +2 or equivalent preferably in software solutions
● At least 2 years' experience in software application support (N2-N3)
● With knowledge of Windows environments
● Your communication skills are fluent and clear, and you bring a positive and
reassuring approach to users/customers
● Your ability to analyze and synthesize is an asset in ensuring accurate and efficient
diagnosis in the resolution process
● You are able to make suggestions and are committed to providing high-quality
customer service in compliance with procedures
● Versatile and inquisitive, you have the adaptability and flexibility to deal with
unexpected situations, while knowing how to sound the alarm in an emergency
● Fluency in written and spoken French. English is a plus
Technical skills :
● OS : Windows/Linux
● Basic knowledge of C#
● Basickknowledge of Visual Studio
● Read and understand software logs
● PowerShell and Bash executing
● TeamViewer
● Tools : JIRA, Confluence
Hình thức
Full-Time
Quyền Lợi
- Competitive salary & good remuneration
- Salary revised annually
- 13th month salary
- Project bonus
- 1 week holiday with allowance up to 300$ and fully paid salary.
- 12 days fully paid annual leaves.
- Social, healthcare & unemployment insurance.
- Flexible working hour, friendly & healthy working environment
- Start at around 9:00 AM.
- 5 days a week.
- No working overtime.
- Team building every month.
- Chance to improve your skill of .NET with cutting-the-edge technology; and learn about image processing, machine learning
Mức lương
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