SUPPORT ENGINEER L1

Nakivo 16 Lê Quý Đôn, Phường 12, Quận Phú Nhuận, Thành phố Hồ Chí Minh

Địa chỉ làm việc: 16 Lê Quý Đôn, Phường 12, Quận Phú Nhuận, Thành phố Hồ Chí Minh

Hết hạn ngày: 25/11/2023

ID: job265803

Mô Tả Công Việc

Must be able to clearly communicate via email, chat and phone with end users and technicians.
Record, maintain and update issues in the Incident Management system.
Keep customers informed on the status of their requests.
Resolution of level one issues - Following knowledgebase articles and procedures.
Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
Escalate incidents to level2/level3 support.
Identify recurring issues.

Working shifts:

2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Must be able to clearly communicate via email, chat and phone with end users and technicians.
Record, maintain and update issues in the Incident Management system.
Keep customers informed on the status of their requests.
Resolution of level one issues - Following knowledgebase articles and procedures.
Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
Escalate incidents to level2/level3 support.
Identify recurring issues.

Working shifts:

2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

Xem toàn bộ Yêu Cầu Công Việc

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10.7922773
Địa chỉ làm việc 16 Lê Quý Đôn, Phường 12, Quận Phú Nhuận, Thành phố Hồ Chí Minh
Ngày đăng tuyển 25/08/2023
Vị trí
Ngành nghề Software Engineer
Loại công việc FULL_TIME
Nhà tuyển dụng Nakivo
LIÊN HỆ Nakivo
Email: [email protected]

NAKIVO Inc. is a privately held company that develops data protection and site recovery software for SMB and enterprise market since 2012.

The solution developed by the company, NAKIVO Backup & Replication, is used by over 15,000 companies worldwide to protect their critical data in virtualized and hybrid environments.

NAKIVO has a global presence with over 4,000 channel partners in 140+ countries.

Close to 300 hosting, managed, and cloud service providers are currently using NAKIVOs software to deliver VM BaaS, RaaS, and DRaaS to their customers.

NAKIVO has an impressive track record of 5-star community reviews and over 97% customer satisfaction with support, and has also won a Best of VMworld 2018” Gold Award for Data Protection at VMworld 2018 US. Customers trust us and we aim to deliver on that trust.