System/Network Admin and Coordinator (French Speaking)

Systems/Network:

• Configure internal systems
• Diagnose and troubleshoot technical issues
• Maintain System Integrity
• Monitor system performance, IT system operations and storage utilization
• Provides support with escalated helpdesk or level 1 requests.
• Plans ahead for necessary hardware or software upgrades to support system growth
• Install servers, devices and firewalls
• Upgrade the network infrastructure
• Conduct Data backups
• Ensure the smooth deployment of new applications
• Provide advices and best practices for IT security
• Write, edit and revise security procedures

Coordinator and support for manager of IT Systems team:

• Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team
• Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly
• Sensibilized for all IT technical aspects of the company
• Manage critical incidents, associated to user communication, activities and any appropriate escalations.
• Build services relationship with user center teams and understand the principles and practice of client care
• Review performance reports, service improvements, service quality and processes
• Build team capabilities to provides expert advice
• Manage and coach team members
• Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly