Technical Support Engineer for Azure

iTechwx Company Limited 1st Floor, The Sun Avenue, Mai Chi Tho Street, An Phu Ward, Thu Duc City, HCMC, Thu Duc City, Ho Chi Minh

Địa chỉ làm việc: 1st Floor, The Sun Avenue, Mai Chi Tho Street, An Phu Ward, Thu Duc City, HCMC, Thu Duc City, Ho Chi Minh

Hết hạn ngày: 30/10/2024

ID: job274393

Mô Tả Công Việc

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement• Provides feedback to improve products to more senior engineers or technical advisors.• Identifies potential defects and escalates to more senior engineers to resolve.• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.• Follows processes provided by the business.• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

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Yêu Cầu Công Việc

• Proficient in English (4 skills) • Available to work for night shifts • Freshers are welcome with a good learning ability and working attitude• Experience/Knowledge in IT industry is a plus• Customer service mindset

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Hình thức

Full-Time

Quyền Lợi

• Competitive salary depending on experience• Salary at 100% during the probationary period• Training will be offered• Full working equipment will be provided• 90% contribution of the gross salary to social insurance• 12 days of annual leave, 8 days of sick leave• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift• Annual Health Checkup

Mức lương

Thỏa thuận

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Địa chỉ làm việc 1st Floor, The Sun Avenue, Mai Chi Tho Street, An Phu Ward, Thu Duc City, HCMC, Thu Duc City, Ho Chi Minh
Ngày đăng tuyển 02/08/2024
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng iTechwx Company Limited
LIÊN HỆ iTechwx Company Limited
Email: [email protected]

Conquer the Everest, Together with iTechwx. About us iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city. We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed. We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. iTechwx dedicates the One-Stop Digital Transformation Service to our customers Contact Center ServicesiTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure. Information Technology ServicesiTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc. Conquer the Everest, Together with iTechwx.