Technical Support Engineer - Night Shift

Công ty TNHH ITECHWX - Hồ Chí Minh: Opal Tower, 92 Nguyễn Hữu Cảnh, phường 22, Bình Thạnh

Địa chỉ làm việc: Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM

Hết hạn ngày: 06/07/2023

ID: job217391

Mô Tả Công Việc

SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

Responsibilities:

Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:

Represent Microsoft and communicate with Microsoft customers
Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
Document incidents, report customer suggestions and technical issues to Microsoft
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems
Produce quality documentation and share with the appropriate team members and tech lead as appropriate
Compliance with the service operation processes for execution excellence
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and
Strict adherence to data privacy guidelines – never putting customer PII at risk

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Yêu Cầu Công Việc

Preferred Competencies:

Windows Operation System administration and programming. OR
Active Directory Deployment and AD/Networking Management. OR
Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
SharePoint Online/OnPrem or industry similar products and technologies. OR
Teams or industry similar products and technologies. OR
Office or industry similar products and technologies. OR
Security, or industry similar products and technologies. OR
SQL Server or industry similar products and technologies. OR
Azure, or industry similar products and technologies. OR
Networking, e.g. TCP/IP, DNS, DHCP and RPC. OR
Scripting languages, e.g. PowerShell, batch script

Requirements:

Have at least 1-year working experience in customer-facing roles.
Excellent spoken English is a must.
Passion in technical support roles.
Customer-centric mindset.
Quick adaptability to changes and strong self-study.
Good understanding of computer systems, mobile devices and other tech products.
Ability to provide step-by-step technical help, both written and verbal.

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Hình thức

Full-Time

Quyền Lợi

Salary package: $800 - $1200
The salary package does not include wages for night shift work.
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture

Mức lương

Thỏa thuận

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21.02258195835805
Địa chỉ làm việc Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
Ngày đăng tuyển 06/04/2023
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng Công ty TNHH ITECHWX
LIÊN HỆ Công ty TNHH ITECHWX
Email: [email protected]
ĐT: 0949 793 061

iTechwx dedicates the One-Stop Digital Transformation Service to our customers.

We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.

Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.

Conquer the Everest, Together with iTechwx.

[Contact Center Services]

iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services]

iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

Company Profile/About us

iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.

We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.

We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.