Technical Support Engineer - Vietnam

***Team and Role Introduction:Lazada Techhub is seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing top-tier technical support to business users across multiple countries and platforms, including e-commerce and logistics. Additionally, you will contribute to the development and improvement of our internal tools, particularly the 911 Workstation - a web application designed to enhance ticket support efficiency using advanced techniques such as LLM-powered RAG (Retrieval Augmented Generation).***Responsibilities:• Provide timely and effective resolution of technical issues via our internal ticket management system• Collaborate with cross-functional teams to address complex technical challenges• Manage tickets, update activities, and monitor ticket aging• Maintain comprehensive documentation and facilitate knowledge transfer for known issues• Actively participate in the design, development, and maintenance of the 911 workstation web application• Implement new features and integrate LLM-powered solutions to improve support efficiency• Contribute to code reviews and maintain high code quality standards• Continuously identify areas for process improvement and tool enhancement• Share best practices with team members to elevate the quality and efficiency of support services.