Technical Support Engineer (Window Server)

Công ty TNHH ITECHWX Hồ Chí Minh

Địa chỉ làm việc: Hồ Chí Minh

Hết hạn ngày: 28/11/2023

ID: job266081

Mô Tả Công Việc

The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.

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Yêu Cầu Công Việc

SOFT SKILLS

Leadership - handle technically challenging and politically hot customer situations
Strong communications skills – Excellent spoken and written English communication skills
Only work via email
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing.

TECHNICAL SKILLS

Knowledge of one or two of the following domains: Windows Server Operating System/Virtualization, Networking, Azure Platform, Storage.

1. Operating System/Virtualization

Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security
Understanding of Virtualization concepts and virtual system administration
Experience with VM configuration and administration

2. Networking

Familiarity with networking concepts including VIPs, NAT, DNS
Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

3. Azure Platform (as a plus)

Azure architecture and its components (Fabric, Compute, Storage, etc)
Knowledge of Azure Platform services
Azure Platform development and deployment concepts

LANGUAGE SKILLS

English (read and write and speaking fluently)

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Hình thức

Full-Time

Mức lương

Thỏa thuận

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10.7763897
Địa chỉ làm việc Hồ Chí Minh
Ngày đăng tuyển 28/08/2023
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng Công ty TNHH ITECHWX
LIÊN HỆ Công ty TNHH iTechwx
Email: [email protected]
ĐT: 0949 793 061

iTechwx dedicates the One-Stop Digital Transformation Service to our customers.

We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.

Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.

Conquer the Everest, Together with iTechwx.

[Contact Center Services]

iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services]

iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

Company Profile/About us

iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.

We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.

We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.