Technical Support (Open for Freshers) - Dynamics 365

iTechwx Company Limited 6th & M Floor, Vista Building, 19 Tan Cang, Ward 25, Binh Thanh District, HCMC, Binh Thanh, Ho Chi Minh

Địa chỉ làm việc: 6th & M Floor, Vista Building, 19 Tan Cang, Ward 25, Binh Thanh District, HCMC, Binh Thanh, Ho Chi Minh

Hết hạn ngày: 30/10/2024

ID: job274400

Mô Tả Công Việc

🔍 Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365? 💼 Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 🚀 We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience. 🛠️ You will:• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement• Provides feedback to improve products to more senior engineers or technical advisors.• Identifies potential defects and escalates to more senior engineers to resolve.• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.• Follows processes provided by the business.• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

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Yêu Cầu Công Việc

Our ideal candidates:• Proficient in English (4 skills)• Available to work night shifts (rotate between 8:00 PM and 8:00 AM, working 8 hours per shift, with a total of 5 shifts per week)• Freshers are welcome with a good learning ability and working attitude• Experience/Knowledge in IT industry skills is a must• Customer service mindset

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Hình thức

Fresher

Quyền Lợi

Why us?• Competitive salary depending on experience: starting from 20,000,000 VND GROSS• Salary at 100% during the probationary period• Training will be offered• Full working equipment will be provided• 90% contribution of the gross salary to social insurance• 12 days of annual leave, 8 days of sick leave• 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift• Annual Health Checkup

Mức lương

Thỏa thuận

Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy phản ánh với chúng tôi.

Địa chỉ làm việc 6th & M Floor, Vista Building, 19 Tan Cang, Ward 25, Binh Thanh District, HCMC, Binh Thanh, Ho Chi Minh
Ngày đăng tuyển 02/08/2024
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Fresher
Nhà tuyển dụng iTechwx Company Limited
LIÊN HỆ iTechwx Company Limited
Email: [email protected]

Conquer the Everest, Together with iTechwx. About us iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city. We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed. We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. iTechwx dedicates the One-Stop Digital Transformation Service to our customers Contact Center ServicesiTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure. Information Technology ServicesiTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc. Conquer the Everest, Together with iTechwx.