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Mô Tả Công Việc
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other IT team;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
- Ensuring compliance with health and safety legislation
- Perform daily checklist and report to relevant IT team/vendors if there is any issue
- Any other duties consistent with the job as directed by management
Yêu Cầu Công Việc
- Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
- Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
- Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
- Sound English communication skills in written and oral forms.
Preferable Qualifications:
- Previous working experience in Hospitality Industry
- Certification on Microsoft Professional Courses and other IT Certifications
- Experience in the use of network monitoring tools, remote desktop tools
- Excellent leadership skills and teamwork skills
- Results oriented, high energy, self-motivated
- Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.
- Sound English communication skills in written and oral forms
Hình thức
Full-Time
Mức lương
Thỏa thuận
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