Technology Services Officer

-Installing and configuring computer hardware operating systems and applications;
-Monitoring and maintaining computer systems and networks;
-Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
-Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
-Replacing parts as required;
-Providing support, including procedural documentation and relevant reports;
-Following diagrams and written instructions to repair a fault or set up a system;
-Supporting the roll-out of new applications;
-Setting up new users' accounts and profiles and dealing with password issues;
-Responding within agreed time limits to call-outs;
-Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
-Prioritizing and managing many open cases at one time;
-Rapidly establishing a good working relationship with customers and other IT team;
-Testing and evaluating new technology;
-Conducting electrical safety checks on computer equipment.
-Ensuring compliance with health and safety legislation
-Perform daily checklist and report to relevant IT team/vendors if there is any issue
-Any other duties consistent with the job as directed by management