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Mô Tả Công Việc
As a Trading Partner Specialist, you will:KRA 1: Establish New Trading Partners (35%)• Ensure the Trading Partner has a single EDI point of contact for all inquiries• Establish and test connectivity between the Trading Partners and Customers• Gather, maintain, and publish mapping specifications for departmental consumption• Ensure mapping is being completed in accordance with the departmental Service Level Agreements (SLAs)KRA 2: Relationship Management (35%)• Establish and maintain accurate Trading Partner test instructions• Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendorsKRA 3: Technology Management (30%)• Establish oneself as a subject matter expert status by mastering all variations of connectivity (FTP, AS2, VAN)• Oversee AS2 certificate lifecycle through the designated management platform, ensuring proactivemonitoring of expirations and timely coordination with partners for certificate renewals• Troubleshoot and resolve all production communication errors in accordance with departmental SLAs• Contribute to standard operating procedures (SOPs)• Recognize extraneous connectivity hops and coordinate to simplify and reduce cost• Working Time: Mon-Fri. Work in shifts: Day shift (09:00 AM – 06:00 PM) mainly and Split shift (08:00 AM – 12:00 PM & 08:00 PM – 00:00 AM) depending on business needs
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Yêu Cầu Công Việc
• Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.• 1+ year of experience in client services, business to business, computer support/service, experience preferred• Having a bachelor’s degree in IT, Business or Economics. Degrees in other disciplines will be considered• Able to work solo or as part of a team• Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals• Can work under high pressure• Strong communication skills (English), both written and verbal
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Hình thức
Full-time
Mức lương
Thỏa thuận
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