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Mô Tả Công Việc
Manage the team performance, effectiveness and compliance.
Responsible for managing Networking and Infrastructure Team to ensure the availability, integrity and confidentiality of:
- Core networking, firewall, core infrastructure hardware and devices
- Core connectivity topology including WAN, leased-lines, branch connectivity's, third parties and Group connectivity
- All office buildings and branches IT infrastructure
- Network automation
Responsible for IT support:
- Receive support requests from different channels including: Phone, Email, Slack, Jira.
- Provide the best solution based on the problems and details provided by members.
- Monthly basic report for devices, licenses and online services billing.
- Install and configure the company's software on members' Macbook.
- Directly solve complex, unresolved issues to higher-level members.
Yêu Cầu Công Việc
- Bachelor degree in IT or relevant discipline
- Certifications in Cisco Network (CCIE, ...)
- Experience in Cisco Meraki or knowledge of CCNA is an advantage.
- 5+ year experience in IT Support or IT Helpdesk.
- Have good knowledge on computer systems, cloud, familiar with operating systems Windows, Linux, MAC.
- Able to diagnose errors and solve basic technical problems related to the network (Router, Switch, Firewall).
Must-Have
- Having an attentive attitude and effective communication ability to help members troubleshoot and feel satisfied experience.
- Ability to communicate in English.
- Ability to work independently.
- Mentally learn and improve yourself.
Hình thức
Quyền Lợi
Caring Mental & Physical Recreation:
- Hybrid working: 2 days at the office and 3 days WFH
- Working hour: Flexible start 8AM-9AM from Mon-Fri
- Full salary in probation
- Insurance: Applied from Probation period:
- Social Insurance, Health Insurance, Unemployment Insurance (on 100% salary)
- Private health insurance & accident insurance. From Managing level: extra for family members
- Bonus: 13th month salary
- 16 - 24 paid days off and more
- Paternity leave: Extra 5 days
- Annual company trip; Quarterly team building
- Billiards & Running club
- Annual health check
- Well-equipped facility: Macbook pro, additional monitor,..
Caring Career & Development:
- Clear Career path
- Foreign language & International technology-related certifications sponsoring
- External & internal training courses
- Soft-skill workshops
- Tech seminars
- Monthly and biannual Recognition Awards
- Performance & salary review: twice/year (Jun & Dec)
Mức lương
Thỏa thuận
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