Việc làm cho sinh viên Đại học Quảng Nam

SCOPE OF WORK

IT Developer is responsible for designing, developing, integrating, and maintaining software applications that support resort operations, including gaming platforms, guest services, and internal digital-transformation initiatives. This role works closely with business stakeholders, vendors, and IT infrastructure teams to deliver secure, scalable, and high-availability solutions.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Application Development & Support

• Design, code, develop, test, and deploy web-based and enterprise applications.
• Customize and enhance existing systems, casino platforms, and reporting tools.
• Provide Level 2–3 application support, troubleshooting production issues and performing root-cause analysis.
• Maintain technical documentation, system architecture diagrams, and user guides.
• Working with business analysts, UI/UX designers, and stakeholders to define requirements.
• Maintenance: Providing ongoing support and enhancing existing systems to ensure reliability.
• Testing, and debugging applications to improve performance.

System Integration

• Build and maintain APIs and middleware for integration between hotel, gaming, finance, and guest-facing systems.
• Work with third-party vendors and system integrators during implementations and upgrades.
• Ensure data accuracy, security, and performance across interconnected platforms.

• Follow IT security standards, access-control policies, and data-protection requirements.
• Participate in vulnerability remediation and audit activities.
• Ensure compliance with gaming-industry and hospitality regulations.

• Participate in digital-transformation and automation projects.
• Gather business requirements and translate them into technical solutions.
• Support UAT, go-live activities, and post-implementation stabilization.
• Coordinate with Infrastructure, Cybersecurity, and Operations teams.

• Optimize system performance and code quality.
• Propose automation, workflow enhancements, and modernization initiatives.
• Stay updated on emerging technologies relevant to hospitality and enterprise IT.

SCOPE OF POSITION

The Gaming System Support Specialist is responsible for the strategic alignment, operational excellence, and technical oversight of gaming systems, with a strong emphasis on gaming technologies. This role ensures system reliability, compliance, and performance optimization while fostering a high-performance culture within the IT team..

You will manage gaming systems and lead the development and implementation of solutions and products that meet business needs and regulatory requirements.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Strategic Alignment & Leadership

Align gaming system projects with business objectives and IT strategies.

Contribute to long-term departmental planning and system roadmaps.

Promote organizational values and culture through leadership.

2. System Maintenance & Uptime

Ensure continuous support and maintenance of gaming systems.

Achieve and maintain 99.99% system uptime.

Collaborate with IT teams to ensure system scalability and fault tolerance.

3. Documentation & Compliance

Maintain accurate system integration maps and architectural documentation.

Complete annual recovery testing for gaming systems.

Ensure compliance with IT policies and external audit standards

4. Knowledge Transfer & Training

Facilitate knowledge sharing across Business Analysts and service desk teams.

Organize training sessions to enhance technical skills and system understanding.

5. Vendor Management & Risk Mitigation

Manage relationships with gaming vendors and monitor SLAs.

Identify and mitigate risks associated with technology adoption.

6. Performance Monitoring & Optimization

Provide regular reports on system performance, utilization, and security.

Evaluate and optimize business processes for improved value delivery.

7. Operational Excellence

Enforce IT policies and implement best practices.

Maintain audit-ready documentation and system records.

8. Team Development

Lead and mentor IT team members to foster a high-performance culture.

Encourage collaboration, accountability, and innovation.

9. Other Duties

Execute additional responsibilities as assigned by management.