Việc làm cho sinh viên Đại học Quảng Nam

- Cài đặt thiết bị, phần mềm của công ty.

- Hỗ trợ người dùng cuối sử dụng hệ thống CNTT hiệu quả, đảm bảo công việc

- Quản trị và vận hành hệ thống mạng LAN, WAN, máy chủ

- Sao lưu và phục hồi ứng dụng

- Theo dõi, kiểm kê các thiết bị CNTT; tổng hợp, đề xuất nhu cầu trang bị, mua sắm, đi thuê, bảo dưỡng, nâng cấp, sửa chữa, thanh lý các thiết bị CNTT

- Vận hành và theo dõi tình trạng của các phần mềm ứng dụng

- Quản lý, cập nhật phiên bản, vá lỗi các chương trình ứng dụng

- Báo cáo tổng hợp tình trạng các ứng dụng.

- Đóng góp ý kiến và phản ánh những khó khăn trong quá trình giao dịch để cải tiến quy trình tốt hơn.

• Provide first-level support to users and hotel guests for all internal hotel IT systems, minimizing any system outages.

• To assist the IT Manager in all stages of the day-to-day operation of the hotel

• Maintain a complete record of the systems-related inventory.

• Installing, troubleshooting, testing, and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks;

• Responsible for smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS/POS/IPTV, Telephony systems, Wifi Systems, CCTV, and other software as required.

• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

• Setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs;

• To train end users for correct usage of IT systems and equipment and provide confidence for daily operational needs.

• Perform routine IT maintenance, security checks, and system updates.

• Other ad-hoc duties as assigned.

• Proven working experience in handling Microsoft Windows workstation hardware and software.

• Knowledgeable in IT related Business domain environment

• Experienced setup and troubleshooting for Wifi, CCTV, and PABX systems.

• Experience with hotel applications such as Smile preferred.

• Able to interact and communicate with all levels of end users

• Organized and able to prioritize technical service requests.

• Ability to independently diagnose technical problems and quickly find solutions.

• Good analytical and collaborative skills to carry out IT audit across multiple platforms with cross-functional leaders

• Able to work shifts/weekends as required.

• Taking ownership of incidents and managing them in a logical and methodical manner
• Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Installing and supporting Windows Desktops in a workgroup or Active Directory domain
• Troubleshooting, diagnosing and repairing or replacing computer hardware
• Troubleshooting, diagnosing and resolving 1st level incidents
• Following network security procedures for the purpose of Adds, removes, and changes for network users
• Documentation and updating knowledgebase
• Establishing and maintaining contact with vendors for support and problem resolution
• Proactively contribute to continuous service improvement through identification of process improvements and problem prevention
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Identifying and recommend solutions for repeat issues or service risks into service management teams
• Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes
• Conducting IT trouble/incident ticket reviews
• Investigating documentation for resolution of known problems
• Monitoring server and network services and escalating through given workflow procedures

The IT Stock Control Administrator is responsible for IT inventory management, including managing IT assets lifecycle and handle all related paper documents required based on IT standard policies and procedures, to ensure the accurate control of quantity, quality and adequate documents. The candidate will also work closely with account team to ensure the match and correct inventory record and coordinate regular inventory audits.

* KEY RESPONSIBILITIES AND ACCOUNTABILITIES

I. IT PURCHASE ORDERS

• Daily tasks:

1. Monitor and coordinate with teams in departments/companies to manage purchase orders for incoming IT assets including quantity, delivery schedule, end-user’s information.

2. Enter data from purchase orders and keep tracking status in computer systems.

3. Liaise with teams in department and Warehouse Officer to verify receipts and confirm purchase contents and orders are completed by hand-over minutes/required documents.

4. Keep and track documents related to purchasing.

5. Maintain records of purchases, pricing, and other important data.

• Scheduled reports/Others:

1. Compile report weekly and monthly purchase orders status.

II. IT INVENTORY

• Daily tasks:

1. Monitor and coordinate with teams in departments/companies to ensure that all business operations (plan vs actual) have the right material at the right time, to achieve their objectives.

2. Prepare, deliver, track and handle all in inventory data (hard and softcopy) of IT assets lifecycle, is accuracy of 100%.

3. Manage and control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved.

4. Record stock pricing to ensure accuracy of product stock information.

5. Develop and optimize inventory stock control policies and procedures.

• Scheduled reports/Others:

1. Compile reports weekly, monthly inventory and supply balance to

2. Liaise with account team monthly about IT Inventory to ensure the match and correct record

3. Analyze data to anticipate future needs and trends generated by a long-term portfolio

And other related tasks are assigned by direct manager.

- Cài đặt thiết bị, phần mềm của công ty.

- Hỗ trợ người dùng cuối sử dụng hệ thống CNTT hiệu quả, đảm bảo công việc

- Quản trị và vận hành hệ thống mạng LAN, WAN, máy chủ

- Sao lưu và phục hồi ứng dụng

- Theo dõi, kiểm kê các thiết bị CNTT; tổng hợp, đề xuất nhu cầu trang bị, mua sắm, đi thuê, bảo dưỡng, nâng cấp, sửa chữa, thanh lý các thiết bị CNTT

- Vận hành và theo dõi tình trạng của các phần mềm ứng dụng

- Quản lý, cập nhật phiên bản, vá lỗi các chương trình ứng dụng

- Báo cáo tổng hợp tình trạng các ứng dụng.

- Đóng góp ý kiến và phản ánh những khó khăn trong quá trình giao dịch để cải tiến quy trình tốt hơn.

- Trao đổi cụ thể khi phỏng vấn

The Manager, Service Desk is responsible for leading a team of support representatives to enable the success and satisfaction of end user support. This position will also be responsible for ensuring that data from the end users is being reported properly throughout the organization along with ensuring the team is focused on the success of our platform and products. This position requires exceptionally strong time-management skills, leadership ability, strong verbal and written communication skills, superior customer service skills and strong technical abilities.

Duties may include but not limited to:

• Lead a team of technical minded individuals
• Ensure success of each team member by providing guidance and training
• Handle all escalations that come from within the business and externally
• Manage a 24/7 support roster; including scheduling and shift coverage
• Provide feedback, coaching/training, and disciplinary plans
• Interaction with both our vendors and users for escalations
• Take ownership of incidents and managing them in a logical and methodical manner
• Ensure all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Manage faults through their entire life cycle from the first point of contact through to resolution, proactively keep the customer informed of progress
• Identify and recommend solutions for repeat issues or service risks into service management teams
• Ensure effective management of issues raised via telephone, email, self-service and face to face and handle the resulting incidents or service requests, using agreed incident management and request fulfilment processes
• Conduct IT trouble/incident ticket reviews
• Investigate documentation for resolution of known problems
• Monitor server and network services and escalates through given workflow procedures
• Proactively contribute to continuous service improvement through identification of process improvements and problem prevention

- Provide In-house guest IT related matter troubleshooting.

- Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

- Maintain inventory of all equipment, software, and other IT resources.

- Support all related departments on music selection and proper setups in resort areas, get approval for music selection by GM and IT Manager.

- Related Report according to the IT Manager requirement.

- Other duties as assigned by IT Manager.

2. Training coordination for existing/new staff (users only).

3. Apply system upgrades.

4. Analysis of system problems, rectify errors (seek external assistance if required).

5. Monitor systems procedures used recording in daily log if necessary and revise where appropriate.

6. Compile monthly system performance reports.

7. 24 hour Front Office system support on an “on call” basis (both consistently on call).

8. Monitor charges for hardware/software maintenance.

9. Ensure procedure for physical security and custody of ISD equipment is adhered to.

10. Assist users in making the best use of the information that is available.

11. Maintain integrity of data on system ensuring the Daily Backup was completed successfully.

12. Devise and create better ways to track information as required by users.

13. Installing new Front and Back office modules and monitoring their progress. In addition, create the proper payroll format as required by the bank

14. Coordinating needs to Departments, i.e., reporting, system use.

15. Creating parameter reports for individual departments.

16. Liaison with FIDELIO/Hardware, software maintenance, support and hardware installed.

17. Maintain hardware/software (including the UPS) maintenance agreements and monitor costs on an ongoing basis.

18. Correct system software/hardware + UPS problems/faults.

19. Conduct training either in groups or on the spot to users.

20. Ensure adequate supplies of DP consumables (e.g. ribbons, computer paper etc.)

21. Maintain detailed log of all DP equipment (i.e. serial numbers, make, model, what software is on each P.C., etc.)

22. Perform other duties related or unrelated to the Information Systems Manager.

23. Evaluate requests for system enhancements, presentation of those requests and implementation if approved.

24. Other task as assigned

• Procedures are implemented and followed in the event of any problem encountered in software and hardware, they are addressed immediately.

• Routine system setups as may be required by software are performed and/or programs such as regular update of antivirus programs.

• Any departments of the hotel are assisted in formulating their IT material requirements and receiving adequate solutions to their needs.

• Regular training on IT security are provided and all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures are strictly followed by all employees of the hotel.

• The physical and logical security of IT system is ensured.

• Regular computer audits are performed to search for unauthorized programs, improper setup or loopholes in the security setup

• Daily, monthly back up procedures, are strictly performed to ensure the successful completion of the process and the safeguard of the backup tapes.

• The incident management policies and procedures are defined and updated by writing including action to be taken and persons to be contacted in case of an incident.

• Any problems encountered in software and hardware by all departments are attended and a register of such incidents is kept as well as the manner in which they have been solved.

• Other duties are performed as assigned by the Head of Management.

2/ Monitoring and maintaining computer systems and networks

3/ Responding in a timely manner to service issues and requests

4/ Providing technical support across the company (this may be in person or over the phone)

5/ Setting up accounts for new users

6/ Repairing and replacing equipment as necessary

7/ Testing new technology

8/ Possibly training more junior staff members