Application Support Engineer (C#/Azure/AWS cloud)

Tekcent Vietnam Ho Chi Minh

Địa chỉ làm việc: Level 1, Block C, 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, Ho Chi Minh

Hết hạn ngày: 09/06/2023

ID: job191947

Mô Tả Công Việc

We are looking for Application Support Engineer position.

Responsibilities:

- Working as a level 1 application support engineer
- Troubleshoot basic technical issues and provide prompt resolution to customer inquiries
- Monitor and maintain the health and performance of our applications
- Collaborate with development and engineering teams to identify and resolve issues
- Contact customers to get approval for technical requests
- Create and maintain documentation for supported applications
- Communicate with customers via phone, email, and online chat to provide support and resolve issues
- Identify and escalate issues that cannot be resolved in a timely manner
- Provide support for critical issues based on Standard Business Hours

Working location: 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, HCMC (work at the office)

Working time: 9:00 AM – 6:00 PM from Monday to Friday

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Yêu Cầu Công Việc

Requirements:

- Bachelor's degree in Computer Science or related field
- 2+ years of experience in application support or a related field
- Proficiency in at least one programming language (e.g. Java, Python, C#)
- Experience with SQL and database management
- Experience with Content Management Systems
- Experience working with 3rd Party Integrations/APIs
- Experience implementing the application and building the test cases
- Experience with Azure/AWS cloud
- Strong problem-solving and communication skills
- Ability to work well under pressure and meet tight deadlines
- Excellent English communication skills is a must

Nice to have:

- Knowledge of agile software development methodologies
- Experience with incident management tools (e.g. JIRA, ServiceNow)
- Experience with continuous integration and deployment (CI/CD) pipelines

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Hình thức

Full-Time

Quyền Lợi

Tekcent (Vietnam) opened a brand new office in May 2016, in Ho Chi Minh City. In this start-up environment, your capabilities, talents, and passions will be recognized, encouraged, and rewarded.

We are not just a team of developers here. We have planned to spend a significant part of our time every day on R&D. We are placing ourselves in the frontline of what is coming hot in the coming years in the tech world: from digital kiosks / interactive displays, to augment / virtual reality (AR/VR), to the internet of things. Be part of it. Be part of Tekcent.

Key Employee Benefits

Flexible working hour
Social, Heath and Unemployment Insurance transparently paid on your FULL salary
Health care insurance package
13th Bonus (prorated), Performance Bonus
12 days of Annual Leave, 12 days of Sick Leave, 1 day of Birthday Leave
Work from home policy (12 days)
Teambuilding, company trip
Regular professional workshop, sharing experience
Sponsor courses and professional certifications
Opportunities to work onsite for international projects
Make English a part of your daily routine
International, and professional work environment
Employee clubs & events (running groups, board game groups, foosball competition, indoor & outdoor party, ...) and gifts on special occasions
International management style: professional, dynamic, open minded, supportive, and friendly

Mức lương

Thỏa thuận

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10.7764772
Địa chỉ làm việc Level 1, Block C, 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, Ho Chi Minh
Ngày đăng tuyển 09/03/2023
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng Tekcent Vietnam
LIÊN HỆ We are passionate about software, and experimenting with new technology to find new opportunities
Email: [email protected]
ĐT: 0907975168

Tekcent is an award-winning digital solutions company with a strong in-house team of technology professionals that helps customers to connect their digital experiences. We architect, build and deliver modern solutions in Web, Mobile and IoT using Business Intelligence and Cloud technologies to provide software that meets demanding business goals.

We are experienced in building results-driven and mission critical software solutions for some of Asia’s largest corporate clients. Our working culture is to build and nurture a professional environment that empowers the employees to achieve personal career goals and professional excellence.