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Mô Tả Công Việc
About STYL Solutions Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific. Our vision is to use Fintech and IoT to create smart and efficient cities that enhances Quality of Life through convenience and healthier living. As a technical support engineer, your main task is to solve hardware and software problems independently through our ticket system or phone quickly, efficiently, and accurately. You are responsible for providing professional technical support as well as high customer satisfaction.
Responsibilities:
- Proactive monitoring of alerts (Eg: Email, SMS, Dashboard,...) through and taking action as per the statement of work defined
- Manage/track incidents reported by customers and alerts generated by the system.
- Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
- Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
- Perform deployment, patching, monitoring, and other maintenance support activities to the servers with support from DevOps and the application team.
- Review and implement Azure/AWS cloud optimization/recommendations
- Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
- Meeting with the project team, provide clarification for incidents, requests, problems,
changes, and other issues.
Yêu Cầu Công Việc
- Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
- Good skills in analyzing, diagnosing, and troubleshooting issues
- Careful, hardworking, responsive, and supportive
- Experiences working with Cloud services (AWS/Azure). Understanding domain registration, DNS, SSL certificates, and email flow
- Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
- Proficient in operating Linux Server and Windows server
- Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
- Proficient in configuring and monitoring application servers (e.g., IIS, Apache, Nginx, Tomcat,...)
- Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
- Passion and enthusiasm for supporting an international team, willingness to learn new things
- Able to communicate in English fluently
Hình thức
Quyền Lợi
Benefits:
- Attractive compensation, regular assessments, and salary reviews;
- Annual bonus and performance bonus;
- 19 paid days off per year (14 days of annual leave and 5 days of medical leave);
- 100% salary & full social insurance during probation period;
- Premium health care insurance (PVI);
- Free lunch, snacks, coffee and tea;
- Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
- Outing/team-building activities (company trip, sport, dinner...)
Projects & team:
- International working environment with friendly and passionate colleagues;
- Onsite opportunity to Japan, Singapore for training and supporting customer ;
- Meaningful work with experienced & strong technical veterans;
- Flat structure, simple processes & transparency
