IT Engineer (Web development experience)

JOB DESCRIPTION:1. Renewal/procurement• Interact with suppliers and others within systems engineering communities to implement-support and run procurement of infrastructure renewal processes (PC, server, network, voice…)2. Helpdesk/Support/SLA• Manage the availability of the infrastructure (e.g. hardware, systems software, operating systems, storage...) for the business customers as per the agreed SLA.• Be the first level of contact for the business customer Incidents.• Coordinate with the central support teams to get the right level of support required for the customers.• Make sure the customer infrastructure incidents are managed and resolved in the stipulated SLA.• Responsible for supporting the infrastructure verticals like Deskside services/Networks/Voice/Server/Printer/PC/Storage-Backup/Office Facility and datacenter.• Manages and leads escalated support and problem resolution activities for system hardware, software, and/or operating systems.3. Change Control/Operation/Maintenance• Develop, maintain, and upgrade local applications/ tools based on business requirements.• Report the metrics for the infrastructure components on Availability/Capacity/issues/risks/scalability.• Be the hands and feet support for the global teams in fixing issues and changes.• Work closely with the other teams for any planned and unplanned outages/ changes in the local infrastructure.4. Support project-implementation• Implement-support and run procurement of infrastructure, application launch/upgrade.• Support Implement next versions for existing operating systems, system software, hardware, and/or tools within current architecture.• May interact with suppliers and others within systems engineering communities and may influence the direction of technologies.5. Processes/procedures/guidelines• Responsible for improving the services by continual improvement process.• Provides technical mentoring to team members.6. Security Controls• Ensures that appropriate security and controls are instituted within department (e.g., GRC, audit follow-up)• Develop support guidelines, processes, and procedures for operation.