IT Support Engineer Level 1 (Linux/English/Network)

Nakivo Ho Chi Minh

Địa chỉ làm việc: 16 Le Quy Don, Phu Nhuan, Ho Chi Minh

Hết hạn ngày: 30/06/2023

ID: job212273

Mô Tả Công Việc

We are looking for a person who can:

Must be able to clearly communicate via email, chat and phone with end users and technicians.
Record, maintain and update issues in the Incident Management system.
Keep customers informed on the status of their requests.
Resolution of level one issues - Following knowledgebase articles and procedures.
Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
Escalate incidents to level2/level3 support.
Identify recurring issues.

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Yêu Cầu Công Việc

Working shifts: (choose 1 out of 2 shifts on a day)

2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

Company will provide

Grab service for travelling to work
Compensation during night shift (Up-to 220 USD/month)

You properly are the potential candidate for this position, if you have:

Advanced English (in both spoken and written)
Understanding of the basics of Microsoft Server OS and Linux OS.
Network basics, such as TCP/IP, Ping, Trace Route.
Must be customer and detail oriented.
Be able to work in shifts

You would be a strong candidate, if you have one of these following:

At least one (01) year of technical support or IT desk side support.
VMware knowledge.
Hyper-V knowledge.
Willingness to learn new tools and technologies and take on new responsibilities as
assigned

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Hình thức

Full-Time

Quyền Lợi

The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 70 and we are expecting to grow even more in the next following years.

We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering

Flexible working hours: Office opens from 6.00 AM to 10.00 PM
13-month bonus & performance bonus
100% salary on probationary period
Private health care package
Premium health care check
Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)
Team building
Free and un-limited snack, tea, coffee and by-choice request.

Mức lương

Thỏa thuận

Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy phản ánh với chúng tôi.

10.7919284
Địa chỉ làm việc 16 Le Quy Don, Phu Nhuan, Ho Chi Minh
Ngày đăng tuyển 30/03/2023
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng Nakivo
LIÊN HỆ Providing continuous data protection software for VMware-based virtual servers.
Email: [email protected]

NAKIVO Inc. is a privately held company that develops data protection and site recovery software for SMB and enterprise market since 2012.

The solution developed by the company, NAKIVO Backup & Replication, is used by over 15,000 companies worldwide to protect their critical data in virtualized and hybrid environments.

NAKIVO has a global presence with over 4,000 channel partners in 140+ countries.

Close to 300 hosting, managed, and cloud service providers are currently using NAKIVOs software to deliver VM BaaS, RaaS, and DRaaS to their customers.

NAKIVO has an impressive track record of 5-star community reviews and over 97% customer satisfaction with support, and has also won a Best of VMworld 2018” Gold Award for Data Protection at VMworld 2018 US. Customers trust us and we aim to deliver on that trust.