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Mô Tả Công Việc
We are looking for a person who can:
● Deal with incoming incidents via email, over the phone and online meetings (G2M, TeamViewer)
● Deal with 2nd line support and development team
● Configure product in customers environment, describing product requirements and features
● Troubleshoot Network Connectivity Issues, Operating System and Application issues
● Investigate product issues and providing custom builds with fixes
● Help Sales team with technical questions during meetings
Yêu Cầu Công Việc
Working shifts: (choose 1 out of 2 shifts on a day)
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time) (For November - May)
- 1.00 PM - 10.00 PM and 6.00 AM - 3.00 PM (Vietnam time) (For June - October)
Company will provide
- Grab service for travelling to work
- Compensation during night shift (10$/ a shift) and other KPI bonus
You properly are the potential candidate for this position, if you have:
● At least four (04) years of experience in Support/System Admin or similar positions
● Strong knowledge of Linux and Windows administration
● Upper-intermediate English and fluently in French (extra compensation)
● Customer-oriented attitude
● Available to work in shifts: 7:00 AM - 4:00 PM and 2:00 PM - 11:00 AM
● University degree in the field of computer science or information systems
You would be a strong candidate, if you have one of these following:
● Experience with virtualization platforms (VMware, Hyper-V, EC2, Office 365, S3, Azure, tape, )
● Experience with network traffic analysis (tcpdump, Wireshark)
● Knowledge of VMware backup and replication products
● CCNA, LPI 1,2, MCSA, Vmware Certificate
Hình thức
Quyền Lợi
The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 70 and we are expecting to grow even more in the next following years.
We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering
- Flexible working hours: Office opens from 6.00 AM to 10.00 PM
- 13-month bonus & performance bonus
- 100% salary on probationary period
- Private health care package
- Premium health care check
- Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
- Up to 15 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)
- Team building
- Free and un-limited snack, tea, coffee and by-choice request.
