Lead Data Analyst (Business Intelligence)

MBI (Market & Business Intelligence Department) is a 60+ member Research & Analytics department with a wide range of responsibilities from Industry & Business Strategy, UX Research, Generative Research, Business Intelligence, and Data Analytics. The mission of the department is to push forward innovation within MoMo with research & analytics initiatives to build unprecedented million-user campaigns & products in Vietnam, including but not limited to Lắc Xì, Mega Cashback 1.11, Heo đất MoMo, etc.

The DA (Data Analytics) team, part of the MBI Department, is responsible for providing data-driven and actionable analyses to various departments, ultimately to facilitate effective decision-making across the company, and provide the strategic insights MoMo’s business leaders need to push into new territories in sustainable and scalable ways.

What you will do

The Data Analytics Team Leader will be part of the Data Analytics team, and work to supplement the analytics and visualization contributions towards the data-driven decisions at MoMo. This candidate should enjoy managing high volumes of commercial and operational data and be comfortable providing analyses and insights. They will help supervise a team of Data Analysts and Trainees, and have the opportunity to directly influence the products and development of the company – their conclusions will have a wide-ranging impact on the commercial decisions of the business. The main tasks include, but are not limited to: 

• Building, developing, and maintaining automated dashboards to monitor performance metrics
• Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes
• Analyzing complex data to drive insightful findings and translating them into meaningful, actionable recommendations for our stakeholders
• Motivating, mentoring, and supervising team members, facilitating high performance
• Designing and implementing solutions and best-practices, with automation and scalability in mind, to empower end-users to become self-reliant
• Collaborating with internal team to consolidate requirements, understand business needs, and deliver projects in a timely manner
• Ad-hoc Reporting & Data Analysis duties or other responsibilities as required
• Types of projects include: customer segmentation; analyses to enhance user acquisition, engagement, conversion, retention; reporting standardization; gamification; A/B testing & experimentation analysis for product development and optimization.