Network Engineer (Networking /IT Engineering/ English)

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Service - Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meets commitments.
• Interactions with Others - Must be a team player who interacts well with other members of the executive team, finance team, corporate office, and other associates. Must seek out and share information and develop trust and rapport with coworkers at all levels in the organization. Must be willing to work as an equal team member and just not supervise other associates.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other ideas and tries new things.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals. Demonstrate persistence and overcome obstacles.
• Measure self against standard of excellence. Take calculated risks to accomplish goals.
• Oral Communication - Speaks English clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes English clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Working Relationships - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Accuracy - Ability to perform work accurately and thoroughly. 
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

SKILLS & ABILITIES

• Education: Bachelor’s Degree in computer technology or 7 years equivalent experience.
• Computer Skills:
  • 7+ years’ experience with Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
  • 7+ years of direct or indirect problem determination and resolution.
  • 3+ years’ experience with Azure Cloud networking. Juniper and Cisco certifications are desired but not required. Experience with python scripting is also desired.
• Other Requirements: Candidate must be proficient in spoken and written English. Must be self- motivated, team oriented and possess strong communication and interpersonal skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred. Must be able to attend meetings during United States normal business hours.