Senior/Middle Database Administrator (SQL Server)

We are seeking experienced Database Administrator who have a strong background in SQL Server to join the Workplace Service team at National Australia Bank. You'll effectively manage Service Providers to ensure service stability, service risks are managed effectively and ongoing service health maintained.

Your Job Responsibilities

1. Support the service(s) across the organization.
2. Identifies and addresses risks with the operation of the service.
3. Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure.
4. Contributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA’s, Service Health as well as any 3rd party Service Providers.
5. Responsible for the successful resolution of critical, high, medium and low problems.
6. Provides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting.
7. Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant.
8. Collaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies.
9. Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes.
10. Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities.
11. Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams.
12. Ongoing Stakeholder Management & management of stakeholder expectations.
13. Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriately.
14. Implement and enforce appropriate data quality controls are in place across the portfolio.
15. Another important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team of 7 who are on a rotated roster.

Key challenges:

1. Effectively manage Service Providers to ensure service stability, service risks are managed effectively and ongoing service health maintained.
2. Driving operational & technology change agenda to mature services in line with industry direction.
3. Ensuring service change and service transition is executed flawlessly.
4. Maintain systems at the required service level exceeding the expectations of our customers