Site Reliability Engineer - Hybrid ~4k

LeapXpert, the enterprise-grade responsible business communication platform, provides organizations peace of mind by creating an accessible digital record of all business interactions carried out over mobile messaging applications. 

LeapXpert's Federated Messaging Orchestration Platform (FMOP™) is an interoperable, mobile-first solution that provides unparalleled visibility into data from instant messaging applications, as well as governance and control. This enables enterprises to embrace a customer-centered approach while maintaining professional conduct and ensuring compliance. 

We are proud to have achieved some of the most prestigious awards in the regulatory and fintech industries. And to take it further, we need to find our best teammates! 

We're looking for a passionate Site Reliability Engineer to be a part of our rapidly growing, award-winning team, who is responsible for ensuring stability / reliability of our platform across environments. You will take charge of the continuous analysis of the existing infrastructure from the reliability perspective, centered around removing performance bottlenecks, optimizing the infrastructure, the toolkit, and the workflows involved in running it. 

Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is desired.

Responsibilities:

• Monitor and analyze the performance, stability, and security of our software systems and infrastructure
• Identify and troubleshoot issues proactively, employing effective root cause analysis and problem-solving techniques
• Develop and implement automation tools and scripts to streamline deployment, configuration, and monitoring processes
• Collaborate with software engineers to optimize system performance, scalability, and reliability
• Design, implement and maintain observability stack to ensure system health and availability
• Participate in the on-call rotation to provide prompt response and resolution to production incidents
• Continuously research, evaluate, and implement best practices, tools, and technologies to enhance system reliability and efficiency.