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Mô Tả Công Việc
- Conduct business process analysis and requirements gathering sessions.
- Develop user stories and functional requirement specifications for consolidated Contact Center web applications via JIRA.
- Assist in method definition for API integration to third party applications.
- Clearly communicate with clients and project teams via email and conference calls.
- Coordinate product deployments and write release communications.
- Ensure collaborative outcomes by establishing and promoting strong client partnerships.
- Work collaboratively with PMO, Design, IT, Development, QA, and Business Analysis teams
- Participate in QA/UAT testing process as needed.
- Responsible for the successful definition, testing, management, and launch of product.
- Responsible for maintenance and product enhancements post launch.
Yêu Cầu Công Việc
Must-have
- Minimum 2 years hands-on experience in as Technical Business Analyst/System Analyst.
- Experience in requirements gathering, data modeling, API integration, and specifications for new web applications.
- Experience in Spunk and writing python scripts.
- Experience with JSON and XML data structures
- Experience in relational databases, SQL query tools and writing T-SQL queries.
- Have ability to understand .NET code.
- Good English communication (written and verbal).
Nice-to-have
- Experience in the Financial or Electronic Payment Processing industry, with Contact Center software, JIRA.
- Experience in writing .NET code.
Hình thức
Full-Time
Quyền Lợi
- Highly competitive base salary with additional attractive monthly project allowances.
- Full salary during probation; Full coverage of social insurance.
- Premium healthcare insurance, health check-up services for you and your family one.
- Premium package at top Gym service provider.
- Performance & salary review: twice a year
- Monthly childcare support
- 15 Annual Leaves and Flexible working time.
- Diverse internal activities: Football, Billiards, Badminton, E-sport clubs & other regular company events.
- Frequent opportunities to travel to US headquarter from 3-6 months.
- Free parking for motorbike and car
Mức lương
Thỏa thuận
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