Technical Lead

Your Key Responsibilities 

Design and Development/Strategy 

• The Technical Lead plays a leadership role in the engineering department where he/she seeks excellence in all engineering disciplines inclusive of data processing, quality assurance, application development, analytics, machine learning, algorithms, and data warehousing. 
• In this position, the Technical Lead manages the day-to-day activities of the development teams as well as the management and execution of site/software development projects against delivery commitments and project plans. 
• The  Lead leads the development team in the delivery of platform functionality through a mix of development software and helps the team in achieving and surpassing departmental goals. He/she provides technical guidance and direction, as well as hands-on resource and project management, for all site/software development activities. 
• He/she takes the lead with a profound understanding of new and relevant technologies for the purpose of realizing efficiency. He/she ensures the optimal application of engineering resources in order to meet product development and consumer requirements and ensures the implementation of agile processes that support site/software development processes.
• The Technical Lead plays a leading role in the recruiting activities of the engineering department in order to ensure consistency in departmental efficiency. You’ll also play a mentorship role to key engineering personnel, assisting in their duties upon request, and constantly promoting the growth of their professional skills, readying them for the assumption of his/her duties in his absence or retirement.
• The Technical Lead also plays a leading engineering role within the department where he/she is tasked with the planning, management, execution and implementation of site/software projects, inclusive of the day-to-day project management, scope management, issue and risk management, as well as regular status reporting
• In this capacity, the Technical Lead develops strategic plans with regard to the technical development of sites/software and establishes the business’s technical vision that guides all aspects of technological development. He/she also oversees the strategic deployment of the departmental resources leading to optimal resource allocation and the smooth and successful development of sites/software.
• The √, in this capacity is responsible for the overall system development life-cycle.

Collaboration/Support 

• The role of the √ is also a highly collaborative one. The √ will work closely with senior engineering teams in the management and development of strategic planning. He/she will also work closely with the user experience department in designing, developing, and deploying scalable technologies that will lead to increased consumer satisfaction. 
• The √ also works with senior engineering management in ensuring that systems meet the overall business requirements and standards. 

People and Performance Management 

• You ensure the Hello Health Group Core Values, our Purpose and Mission are exemplified in your own behavior and brought to life by your team. 
• You fully commit to and implement Performance Management in line with company policy, engaging and leading individuals and the team effectively to meet company goals. 
• You ensure that all team members have updated Job Descriptions, MBOs and are fully aware of the expectations of their role and responsibilities. 
• You hold regular performance 1 on 1 reviews with direct reports to ensure high levels of staff engagement and delivery on KPIs. 
• You actively identify and address the development needs of your team, utilize the learning opportunities available to them, ensuring your team maximize their own learning by making use of HHG’s offerings such as the HHG Academy. 
• You partner with the HR team to ensure that company policies are implemented and that all employment contracts and practices are compliant with local labor laws. 
• You attract, recruit, retain and develop staff to position Hello Health as an employer of choice in your country. 
• Your KPIs include: 
  • Full implementation of Performance Management. 
  • Full implementation of company policies. 
  • Staff engagement survey scores. 
  • Turnover/Attrition.