Technical Manager (Team Leader, Java)

Remote/ Hybrid working environment:

The job in short

• We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.
• As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.
• You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform.
• As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO. 
• You should be able to provide technical, product, and business knowledge to ensure successful implementations of the Backbase platform and build lasting customer relationships.
• Good English communication is required as you will be collaborating with APAC clients or managing solution architects in Local/APAC regions.

Meet the job

• Use your technical and product expertise to define and drive our clients’ overall technical strategy.
• Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation.
• Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers.
• Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization.
• You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap.
• Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels).
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.