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Mô Tả Công Việc
- Lead, mentor and train Technical Support team, fostering a collaborative and high-performance work environment.
- Coordinate work schedules, assignments, and workload distribution to ensure efficient and effective support coverage.
- Oversee the resolution of complex technical issues related to technical, ensuring timely and accurate troubleshooting and problem-solving.
- Act as an escalation point for challenging customer inquiries, providing expert-level assistance and guidance to resolve issues promptly.
- Collaborate with cross-functional teams to identify, discuss improvements and resolve customer issues.
- Continuously monitor customer feedback and support metrics to identify areas for improvement and implement proactive measures to enhance the overall customer experience.
- Handle tickets to support customers.
Yêu Cầu Công Việc
- Strong Technical background in Computer Science, Software Engineering, or a related technical field preferred
- At least 2+ years of technical support lead experience in a software product company.
- Strong expertise in frontend technologies such as HTML, CSS, JavaScript.
- Good English skills.
- Good at problem-solving and debugging skills.
- Good logical thinking.
- Team management and performance management skills
- Ability to communicate effectively with customers remotely or onsite, members and managers
Preferred Qualifications:
- Communicate fluently in English.
- Have a track record in e-commerce.
Hình thức
Remote
Quyền Lợi
- 100% remote culture. Live and work from wherever you feel happiest.
- Year-end Bonus based on your performance.
- Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
- Day-off: 14 days/year and Vietnam holidays.
- MacBook provided after probation.
- Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
- Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
- Boost Company Trips.
- Technical and general workshops in the company.
- Free online learning and reimbursements for selected courses.
- Bao Viet Premium Health Care Insurance (after 3 months in the role).
- Annual health check-up at Premium Clinics.
- Great chance to improve your expertise/skills and English communication via international exposure.
- Get support and work with talented and friendly members.
Mức lương
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