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Mô Tả Công Việc
- Understand and master the process, profession and technique of assigned projects.
- Receive and handle Customer support requests from Customer Supporter: check reports, update / delete data, fix bug (script), test errors, test hotfixes, optimize performance, update hotfix ...
- Provide full task processing information for Customer Supporter (CS) for CS to respond to customers
- Fully and clearly record customer support requests into the Helpdesk system.
- Together with the team to build daily/weekly/monthly data checking processes for each project
- Transfer information of tasks that cannot be handled by themselves or outside the processing powers to the Leader / Manager
- Statistics, make guidance documents on problems regularly supporting and proposing optimal solutions to the system.
- Maintaining alignment and support back and forth between team members, with other groups.
- Adapt well to the teamwork environment, respect the members and help each other to achieve the highest values for the team
Yêu Cầu Công Việc
- 1 -2 years of experience in an equivalent position
- Male/Nữ_ Graduated from College/University- It-related
major- Know about databases and report writing (SQL priority, Stimulsoft)
- Have a high
sense of responsibility- Good
teamwork- High sense of learning and progress
Hình thức
Quyền Lợi
- Competitive salary, 13th month salary and bonus according to work results. Welfare and social insurance regimes prescribed by the
Labor Law - Opportunities for professional training and training to improve professional and technical skills.
- Colleagues, modern, dynamic, friendly and open working environment.
- Activities such as team building to unite members, annual vacations and internal events at the company.
- Working time: 8.00 AM – 17.30 PM, Monday – Friday, Weekly break Saturday – Sunday.
