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Mô Tả Công Việc
As the company expands into more markets across the region, we are looking for Technical Support to join the business Technology Operations team. The candidate is responsible for working on operations, and support tickets
- Assisting partners and customers with technical support inquiries by responding to tickets promptly.
- Testing, troubleshooting, and deploying VoIP equipment such as SBC, IP-PBX, and SIP Trunk.
- Working with Hardware Providers to test and ensure their products comply with us.
- Working with Telco partners to launch the SIP Trunk.
- Opportunities to work on core product development, integration development, and other project implementation.
Yêu Cầu Công Việc
- Essential
- Requires good knowledge of networking fields such as TCP/IP, SSL/TLS, LAN/VLAN, MAC address, Firewall, NAT, IPv4, IPv6, Switching/Routing, as well as Router/Switch/Firewall configuration.
- Strong troubleshooting skills with Traffic/Log Analysis tools like Wireshark, Traceroute, and HOMER are necessary.
- Understanding of release management process and support process of the application development
- Can-do attitude, and high responsibility.
- Desirables
- Good command of English.
- Experience QA procedure is a plus
- Having a CCNA certifications is a plus
- Having VoIP knowledge is a plus
Hình thức
Fresher
Quyền Lợi
We only hire top talents from top universities, and we always create equal opportunities for everyone to shine.
On hiring newcomers, we’d rather need a fast learner with little experience yet positive attitude than those who have a lot of experience but failed our attitude test.
We also believe that A players can only work with A players, they can’t stand B players. And we commit ourselves to create an environment where everyone constantly competes for the best.
- All the benefits of employee under Vietnam Labor Law.
- 14 days annual leaves
- Private healthcare insurance from the company.
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