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Mô Tả Công Việc
About the job
We are looking for a highly motivated and self-starter IT Support/ Support Agent, preferentially with experience in e-commerce and travel. You will work with a dynamic & friendly team.
As our grows, we are creating opportunities for our team to grow alongside us.
Hotel Link has been set up to partner with accommodations on their digital marketing journey and to empower them to take control of their future. We have team members with a wide range of experience in the accommodation industry ranging from building large travel technology platforms and digital marketing.
Our team shares a commitment to building a sustainable future for travel in all the destinations where we operate and to ensuring that all relationships with clients, staff, business partners and the communities we service are win-win.
Responsibilities:
- Respond to tickets in accordance with SLA guidelines.
- Create task/ticket for 3rd Level of Support (Product/Tech Team) for issues relating to
request, bug, information. - Record, track, and document the help desk request problem solving process including
actions taken through to the final resolution. - Respond in timely manner to requests and issues.
- Provide support to 1st Level Support (Partners, Operations Team).
- Assist new hire training for 1st Level Support (Partners, Operations Team) when needed.
- Test new update/function before released
- Test integration for PMS/OTA, write manual guide for OTA and PMS integration after
finished. - Create documentation for training purposes (Knowledge base).
- Join the internal project to support the development plan of the department and of the
Company
Yêu Cầu Công Việc
Requirements:
- Customer service mentality.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills, Vietnamese and English.
- Strong interpersonal skills.
- Reliable.
- Solid understanding of computers, networks and software.
- Experience using MS Office applications: Word, Excel, Outlook.
- High attention to detail.
- Previous experience with other ticketing systems is preferred.
- Ability and willingness to work overtime when needed.
- Ability and willingness to work in a high-pressure environment.
- Ability and willingness to work in a collaborative team environment.
- Ability and willingness to quickly learn new technology and software
- Freshers are welcome to apply
Hình thức
Quyền Lợi
- Competitive salary based on ability.
- 13th month salary and more.
- 14 annual leaves in a year: 12 annual leaves plus 1 day off in the month of birthday plus 1 day off on Christmas.
- Happy Hour every 3 weeks.
- Many parties: Mid-Autumn festival, Christmas Day, New Year….
- SHUI & PIT based on full paid salary.
- Modern Office with full equipment.
- Company trip every year.
- Nice team mates & colleagues
- Multi-national colleagues and partners so will help to improve English skills.
Our Commitments
- At Tadidi JV JSC, we all operate to the same standards; from the Melbourne office to the CEO and the Founders, to the remote team around the world.
- We want to be recognized and have fun.
- We are proactive, responsive and own our outcomes.
- We trust our people to make decisions and respect the role they play.
- Be straightforward and mindful when giving feedback, but also be open to receiving it.
- Stay true to the plan and each other.
