Job Title: ICT Officer Reports to: Operations ManagerDepartment: Operations Salary Grade: 7Job SummaryYou will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.Roles and Key Responsibilities• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications as per CP requirements and agency standards. Troubleshoot and address issues to ensure optimal performance. • Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.• Maintain inventory of CRS VN asset, including furniture, ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff. Provide input to budget for ICT related expenses.• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.• Partner with Program staff to provide technical assistance (including solution development) for responsible and impactful use of ICT4D solutions as per the CP’s strategic needs.• Support Virtual Engagement activities and capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT & ICT4D applications.