Việc làm cho sinh viên Đại học CN Thông tin - ĐHQG TPHCM

1. The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
2. The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
3. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.

Includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud.

Azure Security support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Security support team is responsible for delivering Azure Security Service and support to our global customers with the ultimate satisfaction.

The engineer is responsible for support delivery, working with customers to resolve complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Security components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers. 

Azure Security team takes charge in Endpoint Security, Threat Analytics, Infrastructure solutions, Information Protection and involving products like Defender for Cloud, Microsoft Sentinel, Information Protection, Key Vault, Defender for Endpoint, Windows Defender, Defender for Cloud App and Defender for Identity, which use machine learning, big data.....to secure endpoint devices, apps and other resources in various security scenes.

1. Technical services & Responsiveness

• Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
• Effective Communication & Collaboration
• Identify the right resource to collaborate with to work toward the final solutions.
• Collaborate with cross-group peers both proactively and reactively. 

2. Operational Precision

• Use appropriate documentation and utilization and / or labor tracking methods to account for time. 
• Manage and prioritize your workload while keeping team members and management appropriately informed.
• Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training. 

3. Training & Readiness

• Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
• Implement your development plan, actively seek development opportunities, and complete all scheduled training. 
• Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
• Make effective technical presentations, both internal and external. 

Design and develop all digital platforms (web/app/other);
Provide level 2 support service delivery from requirements management system (IT xuly);
Identify, control and minimize risks related to the construction, management and development of technology activities under the Department.

• Phụ trách kinh doanh trong lĩnh vực phần mềm Chứng khoán
• Phụ trách khách hàng Trung tâm phát triển phần mềm Chứng khoán
• Phát triển mạng lưới khách hàng cho Trung tâm
• Tìm hiểu và thu thập thông tin nhu cầu khách hàng, tư vấn và bán các sản phẩm, dịch vụ  của công ty phù hợp với nhu cầu khách hàng
• Xây dựng, duy trì và phát triển mối quan hệ lâu dài, bền vững với khách hàng và các đối tác trong công ty

Job Summary

• Managing and maintaining an organization's IT infrastructure, including servers, networks, hardware, and software systems.
• Ensure the smooth operation, security, and performance of the IT environment while providing technical support to employees and ensuring business continuity.
• Collaborates with the IT team and other stakeholders to implement and maintain effective IT solutions that meet the organization's needs.

Roles & Responsibilities

1. Network Administration:

• Configure, and maintain LAN, WAN, and wireless networks.
• Monitor network performance, troubleshoot connectivity issues, and implement necessary changes for optimal network performance.
• Ensure network security by implementing firewalls, VPNs, and other security measures.

2. Server Administration:

• Install, configure, and maintain server hardware and operating systems (Windows, Linux).
• Monitor server performance, conduct regular system updates, and manage user access and permissions.
• Implement and maintain virtualization technologies for efficient resource utilization.

3. Server Room Management:

• Manage server rooms operations, including power, cooling, and physical security.
• Manage and arrange server rooms facilities, ensure they are neat and tidy.

4. Data Protection:

• Ensure proper data backup procedures are in place and regularly tested.

5. IT Security:

• Implement and maintain security measures to safeguard the IT infrastructure against cybersecurity threats.
• Conduct regular vulnerability patching.
• Respond to security incidents and implement security best practices.

6. Hardware and Software Management:

• Procure and manage Infra hardware, including servers, and networking equipment.
• Install, configure, and maintain server software applications.
• Troubleshoot server hardware and software issues.

7. Level 2 Support and Document

• Provide technical support to end-users computing team.
• Create and maintain technical documentation, including network diagrams, system configurations, and standard operating procedures.

8. IT Projects:

• Collaborate with the IT team and other departments on Infra-related projects, such as system upgrades, software implementations, and infrastructure expansions.

General

• Proactively seeks to achieve desired results.

• Executes, prioritizes, organizes, and accomplishes assigned work.

• Demonstrates and applies iT knowledge by keeping up-to-date technically and applies new knowledge to your job.

Preopening/Project Management

Effectively supports the opening of new Hotels or conversion project as assigned by direct Manager

Product

As assigned

People

• Builds and maintains positive and effective relations with all the stakeholders.

• Provides effective communication to co-workers.

• Timely informs and/or updates the peers and the subordinates on relevant information

Process

• Ensures stakeholders technology needs are met

• Uses computers and computer systems (including hardware and software) to conduct iT activities.

• Monitors, ensures and manages the acquisition and maintenance of property based systems.

• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Generates systems communications for property users to provide user tips, alert users of system problems and inform staff of progress or status.

• Read and understand requirement specification
• Analyze and create software specification
• Create System Design with instruction from Team Lead
• Create Detail Design independently
• Do coding and unit test
• Provide technical guidance, review on source code and design documents to lower level staffs in project

• Write and maintain HTML, CS, JS code for Media Content Streaming Services: OnDemandKorea, OnDemandChina, OnDemandLatino
• Develop and maintain the front-end of various back offices necessary for the operation of the sites
• Work on continuous improvement, such as optimizing the performance of web applications that have already been developed
• Create a well-functioning web application across various devices (e.g. desktop, tablet PC, mobile smart TV)
• Respect for autonomous judgement and decisions about work
• Code review culture: All code is reviewed within the team through an online tool.
• Voluntarily organized small groups (HTML/CSS training, various studies) to strengthen core developer skills

• Operate customer's environments using predefined procedures
• Detect and classify issues based on severity
• Mitigate issues when mitigation processes are available
• Escalate issues not covered by procedures and follow up until resolution
• Report abnormal events during your shift
• Share 24/7 rotation with the team
• Ensure company principles are enforced within the team
• Propose new procedures and participate in their documentation

Chịu trách nhiệm (i) Quản lý, triển khai việc phân tích yêu cầu, tích hợp và đưa ra các giải pháp công nghệ thuộc Core Banking Program đảm bảo đáp ứng nhu cầu và mục tiêu của đơn vị kinh doanh; (ii) Quản lý kế hoạch và triển khai kế hoạch kiểm thử cho các dịch vụ và giải pháp Công nghệ số.

Trách nhiệm:

• Quản lý, triển khai việc phân tích yêu cầu, tích hợp và đưa ra các giải pháp công nghệ thuộc Core Banking Program đảm bảo đáp ứng nhu cầu và mục tiêu của đơn vị kinh doanh;
• Quản lý các rủi ro phát sinh và đưa ra các giải pháp giảm thiểu rủi ro liên quan trong phạm vi công việc;
• Quản lý toàn bộ hoạt động liên quan đến kiểm thử: kế hoạch, kịch bản và thực hiện kiểm thử, cung cấp giải pháp, nghiệm thu hệ thống trước khi Golive;
• Xây dựng và quản lý các tài liệu kiểm thử, bao gồm các tài liệu sau: test case, các kịch bản kiểm thử, các biểu đồ và các tài liệu liên quan được quy định trong quy trình kiểm thử phần mềm;
• Quản lý công tác hỗ trợ chuyển đổi dữ liệu từ Corebanking cũ sang Core Banking mới;
• Tuyển dụng, huấn luyện, giám sát và quản trị hiệu quả làm việc của nhân viên cấp dưới đảm bảo hoàn thành kế hoạch công việc được giao;
• Thực hiện các nhiệm vụ khác theo phân công của cấp quản lý.

Chịu trách nhiệm

• Quản lý, triển khai việc phân tích yêu cầu, tích hợp và đưa ra các giải pháp công nghệ thuộc Core Banking Program đảm bảo đáp ứng nhu cầu và mục tiêu của đơn vị kinh doanh;
• Quản lý kế hoạch và triển khai kế hoạch kiểm thử cho các dịch vụ và giải pháp Công nghệ số

Trách nhiệm:

• Quản lý, triển khai việc phân tích yêu cầu, tích hợp và đưa ra các giải pháp công nghệ thuộc Core Banking Program đảm bảo đáp ứng nhu cầu và mục tiêu của đơn vị kinh doanh;
• Quản lý các rủi ro phát sinh và đưa ra các giải pháp giảm thiểu rủi ro liên quan trong phạm vi công việc;
• Quản lý toàn bộ hoạt động liên quan đến kiểm thử: kế hoạch, kịch bản và thực hiện kiểm thử, cung cấp giải pháp, nghiệm thu hệ thống trước khi Golive;
• Xây dựng và quản lý các tài liệu kiểm thử, bao gồm các tài liệu sau: test case, các kịch bản kiểm thử, các biểu đồ và các tài liệu liên quan được quy định trong quy trình kiểm thử phần mềm;
• Quản lý công tác hỗ trợ chuyển đổi dữ liệu từ Corebanking cũ sang Core Banking mới;
• Tuyển dụng, huấn luyện, giám sát và quản trị hiệu quả làm việc của nhân viên cấp dưới đảm bảo hoàn thành kế hoạch công việc được giao;
• Thực hiện các nhiệm vụ khác theo phân công của cấp quản lý.

At Cho Tot, we aspire to make secondhand the first choice by delivering a reliable and effective recommerce platform for millions of Vietnamese to buy and sell used items. We are looking for a committed and strong Business Specialist for Chotot Goods vertical (covering Electronics, Home Appliances, Pets, Fashion & Accessories, etc. categories). The ideal candidate will take responsibility for go-to-market (GTM) campaigns for key products as well as implement regular seasonal initiatives to optimise business performance.

Responsibilities

• Take ownership of (1) go to market plans for key product offerings including key target segments, value proposition, message, channels, (2) implementation of the plans, (3) performance optimisation to maximise users adoption and retention.
• Work closely with Business analysts who develop the offerings and product team to well understand the product concept and develop the detailed GTM plan with clear objective, execution plan and desired outcome quantified with input and output metrics.
• Work closely with functional teams Marketing,Customer Service..) to implement the GTM plan.
• Responsible for rolling out regular initiatives/ campaigns to mass sellers to uplift revenue performance.
• Responsible for seasonal initiatives to drive overall Goods users growth when needed.
• Possess a hybrid user-focused and data-informed mindset to drive successful performance. Actively conduct data analysis and frequently talk to customers to identify users problems/opportunities.
• Prepare weekly, monthly, quarterly, yearly reports and presentation materials
• Other ad-hoc projects as assigned by supervisor.