Việc làm cho sinh viên Đại học Công nghệ thông tin Gia Định

At Cho Tot, we aspire to make secondhand the first choice by delivering a reliable and effective recommerce platform for millions of Vietnamese to buy and sell used items. We are looking for a committed and strong Business Specialist for Chotot Goods vertical (covering Electronics, Home Appliances, Pets, Fashion & Accessories, etc. categories). The ideal candidate will take responsibility for go-to-market (GTM) campaigns for key products as well as implement regular seasonal initiatives to optimise business performance.

Responsibilities

• Take ownership of (1) go to market plans for key product offerings including key target segments, value proposition, message, channels, (2) implementation of the plans, (3) performance optimisation to maximise users adoption and retention.
• Work closely with Business analysts who develop the offerings and product team to well understand the product concept and develop the detailed GTM plan with clear objective, execution plan and desired outcome quantified with input and output metrics.
• Work closely with functional teams Marketing,Customer Service..) to implement the GTM plan.
• Responsible for rolling out regular initiatives/ campaigns to mass sellers to uplift revenue performance.
• Responsible for seasonal initiatives to drive overall Goods users growth when needed.
• Possess a hybrid user-focused and data-informed mindset to drive successful performance. Actively conduct data analysis and frequently talk to customers to identify users problems/opportunities.
• Prepare weekly, monthly, quarterly, yearly reports and presentation materials
• Other ad-hoc projects as assigned by supervisor.

• Work closely with relevant stakeholders to identify and analyse related business processes and workflows
• Develop a clear and detailed process maps as well as written procedures
• Participate in the problem resolution
• Research and conduct site observations to identify the equipment, methods, and personnel needed for effective processes.
• Oversee the execution of of such designed processes, including standardisation
• Identify metrics/KPIs to monitor process performance and continue improve process as an ongoing basis
• Assess business requirements and make evidence-based recommendations to support process improvements.
• Examine emerging business best practices and technological developments that can help to automate and streamline processes to help businesses perform more efficiently.

The Data Analytics Lead/Analyst will be part of the CEO Office team, and work to supplement the analytics and visualization contributions towards the data-driven decisions at MoMo. This candidate should enjoy managing high volumes of commercial and operational data and be comfortable providing analyses and insights. They will have the opportunity to directly influence the products and development of the company – their conclusions will have a wide-ranging impact on the commercial decisions of the business. The main tasks include, but are not limited to:

• Building, developing, and maintaining automated dashboards to monitor performance metrics;
• Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes;
• Analyzing complex data to drive insightful findings and translating them into meaningful, actionable recommendations for our stakeholders;
• Motivating, mentoring, and supervising team members, facilitating high performance;
• Designing and implementing solutions and best-practices, with automation and scalability in mind, to empower end-users to become self-reliant;
• Collaborating with internal team to consolidate requirements, understand business needs, and deliver projects in a timely manner;
• Ad-hoc Reporting & Data Analysis duties or other responsibilities as required;
• Types of projects include: customer segmentation; analyses to enhance user acquisition, engagement, conversion, retention; reporting standardization; gamification; A/B testing & experimentation analysis for product development and optimization.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Ensure that all projects are delivered on-time, achieved the guaranteed quality, within scope and within budget.

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Ensure resource availability and allocation

• Develop a detailed project plan to monitor and track progress according to the plans and share with all stakeholders

• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

• Measure project performance using appropriate tools and techniques

• Report and escalate to management as needed

• Manage the relationship with the client and all stakeholders

• Perform risk management to minimize project risks

• Create and maintain comprehensive project documentation

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels

• Track project performance, specifically to analyze the successful completion of short and long-term goals

• Use and continually develop leadership skills

• Attend conferences and training as required to maintain proficiency

• Perform other related duties as assigned

• Develop spreadsheets, diagrams, and process maps to document needs

- Lập kế hoạch, thực hiện kiểm thử và phát triển hệ thống an toàn thông tin có liên quan đối với hệ thống ứng dụng theo định kỳ.

- Thiết kế, triển khai các giải pháp hạ tầng bảo mật thông tin (Antivirus, IAM, Vulnerability Management); các công cụ (Scripts, Utility softwares), kỹ thuật được sử dụng trong quá trình kiểm thử an toàn thông tin.

- Cập nhật liên tục về các mối đe dọa mới và đưa ra các giải pháp vá lỗi cho hệ thống.

- Báo cáo tình trạng hệ thống, các sự cố bảo mật, biểu hiện lỗ hổng bảo mật để đề xuất với lãnh đạo biện pháp khắc phục tức thời.

- Thực hiện bảo trì bảo hành, gia hạn bản quyền phần mềm, đánh giá hiệu quả... đối với hệ thống và thiết bị bảo mật.

- Biên soạn, Quản lý các tài liệu kỹ thuật, vận hành, quy trình, quy định liên quan đến hệ thống bảo mật.

- Cập nhật nhật ký công việc, nhật ký sự cố, hồ sơ kỹ thuật của hệ thống bảo mật hàng ngày.

• Hiểu biết về phần cứng máy tính, server, network

• Kinh nghiệm cài đặt phần mềm, os, hỗ trợ xử lý các vấn đề liên quan đến thiết bị văn phòng

• Kiến thức về Networking và hệ thống mạng LAN/WAN

• Kinh nghiệm trong việc quản trị server (Windows, Ubuntu, Centos, …)

• Hỗ trợ nhân viên và xử lý các lỗi liên quan đến máy tính, mạng máy tính, phần mềm

• Lắp đặt, vận hành, quản trị toàn bộ hệ thống network, camera, VOIP

• Cài đặt phần mềm và hệ điều hành, cấp phát máy tính cho nhân viên

• Quản lý các thiết bị văn phòng: máy in, fax, video conference, …

- Được tham gia đào tạo bài bản kiến thức từ căn bản tới nâng cao (Python, Golang, PHP...).

- Được tham gia vào dự án thực tế của công ty.

- Được tiếp cận với công nghệ mới như AI, Kubernetes và học hỏi nhiều kiến thức mới khác.

- Tùy thích lựa chọn ngôn ngữ lập trình theo thế mạnh của mình.

We are seeking a highly motivated and customer-focused Software & Data Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing exceptional customer support for our software products, ensuring that all inquiries and issues are resolved in a timely and professional manner. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.

Duties:

• Provide technical support and excellent customer service to our Australian customers via phone and email in a timely and professional manner
• Troubleshoot software issues and work with customers to resolve them
• Escalate issues to the development team as needed
• Document and track customer issues and resolutions
• Provide training to customers on how to use our software products
• Work with the development team to identify and resolve recurring issues
• Collaborate with other departments to ensure that customer needs are met
• Participate in customer service initiatives to improve customer satisfaction

- Được tham gia đào tạo bài bản kiến thức từ căn bản tới nâng cao (React, Flutter...).

- Được tham gia vào dự án thực tế của công ty.

- Được làm việc với đội ngũ nhân sự năng động và hỗ trợ tận tình.

- Nhận Data từ công ty và thực hiện các cuộc gọi để xác thực dữ liệu.

- Thực hiện các cuộc gọi đánh giá nhu cầu ban đầu của khách hàng.

- Làm việc với bộ phận bán hàng trao đổi về tình trạng khách hàng.

- Xử lý công việc trên hệ thống CRM.

- Có thể làm việc tại công ty hoặc tại nhà.

• Analyze Requirements, Designs
• Create test cases
• Execute test
• Make daily report as request

1. Lead the implementation of designing, developing & providing on-going management of data warehouse, data migration, business intelligence systems;
2. Ensure the availability of current, accurate, and complete data required to support business planning and informed decision-making;
3. Lead all the Data Warehouse activities that ensure all data sources is ready for business use;
4. Engaging with stakeholders to identify BI initiatives and form BI projects accordingly (with clear scope, project team, budget, and timeline for securing stakeholder alignment and management);
5. Partner & collaborate within a business units/divisions, acting as liaison between the business units/divisions and the DCI division to assure the data & information support business unit/divisions needs;
6. Assist R&D Team to prove and delivery the outcome which contribute to the company revenue;
7. Assist to build, develop and maintain the data pipeline of our strategic Big Data platform, Data Lake serving for management needs, business operations of the bank and comply with Data Governance;
8. Assist the Data Analysis pipeline with insight generating to support business decision-making, as well as support on-going projects of improvements;
9. Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions;
10. Involve in hiring, develop and lead a high performing DA Teams; mentoring, coaching and guiding professionals to help develop the top talent data pipeline within DCI division;

1. Collection and sorting of data from various sources;
2. Structure unformatted data and interpret results;
3. Prepare data presentations after necessary data processing;
4. Make recommendations to adapt to existing business strategies;
5. Finding authentic data sources;
6. Present and preparing charts and other consumable data in a visual form;
7. Build algorithms and machine learning models;
8. Correlating data to form actionable insights;
9. Combine models through ensemble modeling;
10. Build predictive models;
11. Enhance data collection process;
12. Develop, implement and maintain databases;
13. Develop A/B testing framework to test data quality;
14. Automate data collection processes;
15. Filter data and create valuable reports.

• Provide support to end-users in regard to network connectivity and desktop computing.

• Maintain and support PC workstations and laptop. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement system.

• Support also includes software support of the operating system, Microsoft Office, and other standard package used by Concentrix Group.

• Develop, implement and administer IT service, ensure the stability, integrity, and efficient operation of all information and production systems.

• Responsible for network-telecommunications function and to ensure compatibility and interoperability of computer systems, telecommunication and office equipment.

- Thực hiện các công việc theo sự phân công của cấp trên.ư

- Vận hành hệ thống tự động hóa (kiểm tra API như Postman, SoapUI, Katelon Studio.

- Vẽ biểu đồ tuần tự, sử dụng thành thạo các sơ đồ tư duy visio, processon v.v;

- Tạo mẫu trên phần mềm Axure RP, MockPlus, Justinmind v.v

o Understand about bill of material (BOM) structure of product.

o Assist in creating new Bills of Materials and maintaining existing Bills of Materials.

o Requires some knowledge in Engineering Change (EC) for product from manufacture site.

o Requires some knowledge and understanding of Bill of Materials within an ERP system and how they affect the manufacturing process.

o Generate, update and release picking documents.

o Ability to use CAD programs (Auto-CAD, Adobe Illustrator …) to investigate design and verify BOM accuracy. Conducts BOM and pick document reviews at various steps in the assembly and fabrication processes.

o Close cooperation with the design department and sales departments to optimally implement customer requests

o Requires the ability to understand engineering drawings to verify material usage and part quantities.

o Work directly between engineering, suppliers and purchaser to ensure product BOMs are setup correctly to issue jobs.

o Responsible for the accuracy and completeness of product BOMs and picking documents.

• Design and build advanced applications.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Work on bug fixing and improving application performance.

• Ensure the performance, quality, and responsiveness of applications.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

I. MÔ TẢ CÔNG VIỆC

- Cài đặt và cấu hình phần cứng, phần mềm, hệ thống, mạng, máy in, máy scan

- Giám sát và bảo trì hệ thống mạng và máy tính

- Đáp ứng kịp thời các vấn đề và yêu cầu của nhân viên

- Cung cấp, hỗ trợ kỹ thuật trong toàn công ty (có thể gặp trực tiếp hoặc qua Teamviewer, Máy tính từ xa,..)

- Sửa chữa và thay thế thiết bị khi cần thiết

- Tìm tòi và cập nhật công nghệ mới

- Khắc phục sự cố mạng cơ bản.

III. CHẾ ĐỘ:

- Thời gian làm việc: Từ 8h00 – 18h00 từ Thứ 2 đến Thứ 6.

- Nghỉ Thứ 7 và Chủ nhật.

- Phép năm: 12 ngày

- Chế độ BHXH, thai sản, tử tuất, sinh nhật, ốm đau, hiếu hỷ, đám tang …vv theo quy định của pháp luật và Nội quy Công ty.

- Teambuilding hằng năm, có khu vực pantry free coffee cho nhân viên, xét tăng lương định kỳ tháng 3 hằng năm.